Sales Representative

JOB TITLE

Sales Representative

Sales and Marketing

Introduces, promotes and actively sells the company’s range of consumables and capital equipment products to CSSD Unit Managers, Theatre Unit Managers, Infection Prevention Practitioners, Clinical Engineers and Buyers etc. in the defined Sales Territory. The ability to continually develop new business while supporting existing business. Regularly submits reports and maintains close contact with immediate superior and other key personnel in relation to the company’s marketing programmes and objectives.

Strong working knowledge of electrical systems, electronic circuitry, and mechanical assemblies to diagnose and resolve equipment issues effectively is required.

• Bachelor’s degree preferred
• CRICE Accreditation
• Experience in selling Consumables & Capex products
• Good understanding of hospital CSSD & Theatre environment
• Position will require some overnight travel
• Valid Code B Drivers license
• Good technical proficiency for first line servicing and repairs

• At least 5 years medical industry sales experience with a proven track record first line technical experience

• Computer literacy: (MS Windows, MS Office as a minimum and experience in a CRM package)
• Good communication skills, people orientated, good time management, organised, methodical and able to work under pressure, accurate, self-motivated.
• Has undergone selling skills training.

• Critical thinking and problem-solving skills
• Planning and organization
• Decision making
• Be Proactive
• Effective communication and teamwork skills
• The ability to plan ahead and deal with unexpected changes
• Effective conflict management

• Analyses sales territory from a geographic and business potential viewpoint
• Weekly Cycle Calling Plan
• Identifies Key Personnel in all targeted accounts
• Updates information in Gold Mine
• Identifies product usage and competitor activities in all targeted accounts
• Pre-plans each sales call taking into account past history, competitor activity and marketing objectives
• Plans sales calls in Goldmine
• Plans and achieves objectives for quarterly sales campaigns
• Sales calls and feedback logged in Goldmine for quarterly campaigns and additional schedules completed for the PM’s and marketing manager

Focuses on the selling of consumable & capital CSSD products to new accounts & seeks opportunities to increase sales with existing customers. Conducts regular sales calls to develop customer relationships and to follow up on leads. Gets actively involved in capital equipment demos. Follows up on all quotes in the Sales territory & reports on competitor models, pricing etc in the case of lost quotes.

Achieves sales targets. Establishes & maintains professional relationships with all decision makers in the Operating Theatre. Attends all demos to ensure that KOL’s fully understand the benefits of the product. Gives monthly feedback to the National Sales Manager Marketing Manager & Product Manager. Assists with new installations & gives in-service training. New equipment is installed to the customer’s satisfaction.

• Completes Specific Objectives quarterly
• Prepares a report to be reviewed with Manager

• Gold Mine is used as the primary tool for all customer information and for the tracking of dales opportunities
• All sales calls planned and closed on a weekly basis with feedback
• All quotes updated with probability and forecasted sales date in the same week they are loaded
• All forecasted sales dates continuously updated

• Completes customer satisfaction surveys for all equipment installed in hospitals
• Completes customer complaint forms for any complaints or product issues in market and investigates the issues in order to resolve optimally
• All customer satisfaction surveys are captured and submitted within 1 week after installation & training has been completed
• All customer complaints are captured on a complaint form within 24 hours of the complaint…