Sales Manager

Sales Manager (19073)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands;
One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

Must be able to identify and qualify new accounts that have the potential to generate revenue for the resort for both Rooms and Food and Beverage, and manage the existing account base to increase sales through repeat business. The Sales Manager must meet and exceed forecasts of revenue and room‑night production as well as sales activity goals outlined in the annual plan.

Under the direction of the Associate Director of Sales, the manager will handle the allocated source markets for One&Only Cape Town.

• Identify, solicit and develop existing and new accounts.
• Represent company in designated events (IE Trade Shows, Product Launches, etc.).
• Travel as designated to conduct sales presentations.
• Develop and monitor action plans for designated accounts in order to meet departmental goals.
• Coordinate incentive programs with designated accounts as needed.
• Act as a liaison between the Company and the client and serve as the spokesperson on behalf of the company.
• Ensure delivery of best support and customer service to clients.
• Anticipate and address clients’ needs in order to exceed their expectations.
• Plan, organize and host client events, familiarisation trips, trade and consumer shows, and internal clients/hotels’ sales.
• Plan and conduct creative site inspections.
• Identify and profile new market opportunities.
• Use approved presentation materials and procedures to ensure brand consistency.
• Create an outstanding brand image in every interaction with clients.
• Maintain a high level of product and service awareness to explain and sell services and facilities to clients effectively and confidently.
• Plan and provide clients’ training sessions, as needed and required, to enhance clients’ productivity and improve revenue generation.
• Maintain a high level of product knowledge, market intelligence and pricing to recommend strategic or tactical amendments to rates.
• Set high performance standards and pursue aggressive goals.
• Strive for constant improvements and take responsibility for achieving business results.
• Maintain rate integrity and maximise yield opportunities in cooperation with revenue management.

• Negotiate cooperative marketing programmes and work closely with Brand Communications to ensure brand integrity across assigned account channels of distribution.

• Communicate contractual and promotional rate information to assigned accounts.
• Provide ongoing support / account maintenance including inventory and billing issues.
• Ensure internal and hotel departments understand issues related to assigned accounts.
• Coordinate and update departmental reports as designated.
• Act with a degree of independence as liaison with both internal and external clients; handle client requests and complaints appropriately.
• Support and perform other duties as assigned by Executive Manager, Sales and Marketing.

• Sales‑oriented individual.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks.
• Strong background in all aspects of leisure sales.
• Minimum of five (5) years’ experience in a similar position.
• Ability to manage a sales team.
• Strong command of the English language.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime.

You will be at the heart of this vision, constantly innovating to deliver amazing experiences and everlasting memories.