Store Manager,Retail & Store Manager Job Cape Town area,South Africa,Retail

A well-established, fast-paced café is urgently seeking an experienced STORE MANAGER to oversee the day-to-day operations.

This is a fast paced café based in the heart of Cape Town in the Western Cape. The successful candidate will be responsible for ensuring smooth store operations, excellent customer service, strong team leadership, and consistent brand standards in a high-volume environment.

Candidate Responsibilities:

Oversee daily store operations, ensuring efficiency and consistency
Manage opening and closing procedures
Ensure compliance with health, safety, and hygiene standards
Maintain high standards of cleanliness, food quality, and presentation
Recruit, train, schedule, and manage store staff
Lead, motivate, and discipline team members where required
Conduct performance management and staff development
Ensure adequate staffing levels at all times
Deliver exceptional customer service and handle customer queries or complaints professionally
Build strong relationships with regular customers
Uphold a positive, welcoming store atmosphere
Manage stock ordering, receiving, and stock control
Minimise waste and control costs
Assist with cash-ups, daily reporting, and basic financial controls
Work within set budgets and operational targets
Complete daily, weekly, and monthly reports as required
Ensure systems and procedures are followed consistently
Communicate effectively with head office and suppliers

Core Criteria:

Minimum 2–3 years’ experience in a café, restaurant, or retail food environment
Proven experience in a store or restaurant management role
Strong leadership and people management skills
Excellent communication and customer service ability
Good organisational and problem-solving skills
Computer literacy (POS systems, email, basic admin)
Ability to work flexible hours, including weekends and public holidays

This is a live-out position.

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Job Posting Language

Store Manager, Retail & Store Manager