Quality Manager

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.

PRIMARY RESPONSIBILITIES

Implementation and maintenance of all facets of the quality management system according to established standards, policies, and procedures.

SPECIFIC RESPONSIBILITIES

• Personnel development in own section:
• In-service training to develop and optimize skills.
• Continuous measurement of skills and identification of shortcomings
• Develop and implement training plans based on shortcomings.
• Motivation
• Identify and coordinate attendance of training courses.
• Writing of job descriptions
• Supervise staff according to company policies and procedures.

Quality system

• Responsible and accountable for the implementation and management of a quality system (ISO 17025)
• Responsible and accountable for maintaining quality outputs produced by the laboratory.
• Responsible for the development, control and maintenance of system documents
• Responsible for the performing process audits according to the documented system
• Responsible for control and maintenance of all section records
• Responsible for personnel technical competence through induction training of new employees and training programs for permanent and temporary staff
• Responsible and authorized to investigate and process nonconforming issues and implement corrective and preventive actions.
• Responsible and authorized to investigate and process improvement request issues and implement corrective and preventive actions.
• Responsible for physical resources:
• Control of calibration and maintenance program
• Control equipment register and instrument logs.
• Review of data from defective equipment
• In-house repairs
• Responsible for control over monitoring, maintaining, and housekeeping of accommodation and environment.
• Must be willing to work overtime when necessary.
• Perform any other reasonable tasks as assigned by Business Line Manager / Laboratory Manager – duties with regards to accredited analysis must receive priority over non-accredited work
• Maintain relevant documentation for accreditation and keep it current.
• Adhere to all quality and safety requirements of the SGS management system.
• Perform any other reasonable tasks as assigned by Business Line Manager / Laboratory Manager.

Specific Authorities

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

Performing tests

• Authorized to ensure all testing within the laboratory complies with the quality management system (SGS documents, ISO
  17025 and SANAS).
• Authorized to identify, set and maintain service standards with regard to performing tests.

Planning of tests and evaluation of results

• Authority to liaise with customers regarding queries.

Quality system

• Authorized technical signatory on reports.
• Authority to develop, control and maintain system documents.
• Authorized to investigate and process nonconforming issues and implement corrective and preventive actions.
• Authorized to investigate and process improvement request issues and implement corrective and preventive actions.
• Authorized to perform process audits according to the documented system.
• Authorized customer communication on
• Clarification of customer requests
• Turnaround time
• Advise on sampling procedures, sample size, transport and disposal
• Advice and guidance on technical matters, opinions and interpretations on results
• Feedback on customer surveys
• Reporting of results
• Authorized to select, implement and validate methods.
• Authorized and responsible…