Volunteer Coordinator

The Volunteer Coordinator is responsible for managing the end-to-end volunteer experience, ensuring volunteers are well supported, engaged, and aligned with programme objectives. This role plays a key part in coordinating logistics, communication, and on-the-ground support to ensure smooth programme delivery over the contract period.

Key Responsibilities

• Volunteer Coordination & Support
• Act as the primary point of contact for volunteers before, during, and after placement
• Coordinate volunteer arrivals, orientations, and inductions
• Ensure volunteers are briefed on expectations, schedules, policies, and procedures
• Provide ongoing support, guidance, and issue resolution throughout placements
• Programme & Operations Support
• Liaise with programme staff to align volunteer activities with operational needs
• Maintain accurate volunteer schedules, attendance records, and reporting
• Support day-to-day programme logistics where required
• Communication & Engagement
• Maintain clear, professional, and timely communication with volunteers
• Foster a positive and inclusive volunteer environment
• Handle feedback, concerns, and conflict resolution sensitively and professionally
• Administration & Compliance
• Maintain volunteer records and documentation
• Ensure compliance with relevant policies, safeguarding standards, and health & safety requirements
• Assist with reporting and handover at the end of the contract period

Essential

• Previous experience coordinating volunteers, participants, or people-focused programmes
• Strong organisational and time-management skills
• Excellent interpersonal and communication skills
• Ability to work independently and manage multiple priorities
• High level of professionalism, empathy, and cultural awareness

Desirable

• Experience in NGO, conservation, education, or community-based programmes
• Familiarity with international volunteers or cross-cultural environments
• Administrative or programme coordination experience