Property Services Manager

Our client is a fully integrated property development, investment and services company, focusing on providing end-to-end commercial real estate solutions at a national level.

The team in Cape Town is looking for a dynamic and experienced Commercial Property Manager who will be responsible for the management of building services; all mechanical, electrical, structural and civil aspects within a portfolio of commercial properties and a prominent student accommodation property. Your strong technical understanding (particularly Air conditioning), building compliance and technical maintenance is essential for this role.

• Building and People Management:
  Conducting annual and bi-annual building audits to ensure proactive maintenance planning.
• Conduct regular building and infrastructure inspections and train on site staff to maintain the property to agreed standards.
• Inspect all work authorised prior and after completion and approve invoices for payment to contracts.
• Compile specifications for work to be placed on tender or quotation and recommend contractors to be used.
• Project-mange work in progress until completion.
• Ensure that new tenant installations are completed within the provided time frame.
• Develop and maintain tenant and landlord relationships and ensure speedy resolution of complaints.
• Manage onsite building staff, i.e., handymen and outsourced cleaning and security contractors.
• General correspondence to keep Centre Management, Property Managers, building staff and tenants informed of work to be affected.
• Conduct regular building inspections to ensure that contracted services and work are effected as per service agreement.
• Attend monthly portfolio meetings with Regional Manager and Asset Managers to report on variations, outstanding and uncompleted work, work in progress and general items.
• Assist and/or guide Property Management and Building Staff with day-to-day maintenance related problems, leveraging experience at the properties.
• Conduct regular stock control of goods, material, consumables on the property.
• Ensure compliance with the Company Procurement Policy and other policies.
• Execute performance appraisals as and when required per company policy.
• Manage and maintain services contract audits on an annual basis or as required or requested.
• Ensure that office and building staff shortfalls with regards to training, performance and quality of work is continuously noted and discussed with management.

• Ensure that major expenses are effected as per budgeted date to avoid variances and to keep working budgets up to date.
• Compile and complete budgets regarding general expense provisions for all operational issues such as service contracts, electrical, plumbing, consumables, extraordinary expenses, and capital expenses.
• Conduct annual and bi-annual tenders of service contracts to ensure the company receives the best possible price and highest service.
• Investigate new products and technology in the market to improve quality and reduce existing expenses.
• Compile visual and cost-accurate reports or quotations to Asset Manager and Property Management for major expenses to be motivated and approved.
• Compile expense schedules, operating cost schedules, and national rates.
• Provide Asset Managers, senior Property, Regional and Asset managers with related reports when required.
• Attend monthly portfolio meetings with Regional Manager and Asset Managers to report on variations, outstanding and uncompleted work, work in progress and general items.

• Grade 12 and relevant technical qualification (Electrical, Construction, Property Studies, Facilities Management, etc.).
• Minimum of 7 years experience in Property Services / Facilities Management or Building Operations required.
• Solid understanding of maintenance planning and scheduling.
• Sound financial skills, including budgeting (Opex and Capex).
• Sound knowledge of building compliance and Health & Safety.
• Client centric with a strong emphasis on providing outstanding tenant and landlord experiences.

• Very strong communication and interpersonal skills.
• Solid administrative skills.
• Innovative thinking and ability to follow process.
• Sound time management skills.
• Be deadline driven.
• Self motivated and ability to work unsupervised.
• Lead by example.
• Strong organizational and planning skills.