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Director of US Customer Service Operations

Job in Cape Town, 7100, South Africa
Listing for: Sitel Corp.
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
Job Description & How to Apply Below
A leading BPO provider in Cape Town is seeking a Director of Operations to manage large-scale customer service operations for US clients. This role involves overseeing multiple accounts, ensuring exceptional service delivery, and maintaining stringent adherence to SLAs. The ideal candidate will have over 12 years of BPO experience, including 5 years in leadership roles, with a focus on customer satisfaction and operational excellence.

Strong P&L ownership and experience with US market standards are essential.
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