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Head of Customer Ops & Collections – BNPL Scale Leader
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-01
Listing for:
Happy Pay
Full Time
position Listed on 2026-02-01
Job specializations:
-
Management
Operations Manager, General Management
Job Description & How to Apply Below
Customer Operations Collections to transform and scale its debt collections function. The ideal candidate will have over 5 years of experience in collections management and customer operations, thrive in fast-paced environments, and demonstrate the ability to implement KPI-driven systems. This role requires a leader who can design processes and coach teams while ensuring fair outcomes and sustainable debt book performance.
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