Associate Manager Kitroom South Coastal

Overview

Summary: The Associate Manager, Kitroom is responsible for leading the loan kit operation in order to meet customer service and quality requirements. They will take responsibility for ensuring the loan kit operational metrics are delivered on time every time. This encompasses the entire operational process related to that specific area, ensuring a “Best in Class” organisation is created and maintained through implementing solutions to further develop, maintain and improve customer satisfaction, reduce cost and optimise inventory.

A key component of this role will also be to lead, coach and develop the team as well as importing and exporting best in class talent. The Associate Manager will be expected to act as a deputy for the Manager of their department, leading by example and assisting in the overall running of the team. This will include helping to manage the daily workload (including capacity planning and creating action plans), assisting in ensuring that processes are in place and being followed, that opportunities are identified for improvement and acted upon and that engagement is part of the day to day culture.

The Associate Manager would be expected to participate in regional projects, which may include integration work from Mergers & Acquisitions. The Associate Manager is expected to continuously drive process improvement within the Kit room processes using lean six sigma tools. The Associate Manager will directly manage and develop employees up to and inclusive of Supervisors.

What you will do:

• Support the Customer Logistics strategy. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.
• May be required to devise the Loan Kit strategy for the country/ region. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequacy to meet the performance objectives of the department.
• Leading & motivating the workforce. This may include indirect management of third-party employees within the region that support Stryker business
• Take responsibility for and work in collaboration with other stakeholders to achieve departmental and divisional KPIs and objectives such as Kit service level, efficiency, inventory, quality & any relevant financial performance metrics.
• Manage effective communications with the team to deliver operational targets, resolve issues and complete team briefings effectively
• Complete all activities related to capacity planning including creation and presentation of business cases to upper management. This may include holiday planning, sickness/ absence processes etc.
• Complete all people management processes including management of Performance Improvement plans, individual development plans, annual performance review process, feedback and coaching, interviews/ talent selection, Return to Works.
• Complete and remain up-to-date on all Stryker approved leadership training programs
• Accurately monitor and use relevant production KPI's to ensure maximum efficiency and quality compliance
• Utilise team members effectively to deliver agreed targets to required quality and output
• Create an environment of development and cultivate talent in the department
• Ensure all team members are trained and capable to undertake required tasks. Oversee and sign-off all relevant induction training for new members of the team. Maintain training records and relevant curriculum within Stryker Learning Management System (SLMS)
• To operate in a safe working manner and be responsible for H+S within designated areas, and ensure all prescribed PPE is used correctly by each team member
• Collaborate and liaise with all internal and external stakeholders (this could include sales, customer service, warehousing, transportation, supply chain, asset team). Ensure the customer satisfaction in terms of inventory and the right cost effectiveness
• Provide input or support key supplier review process (for suppliers of kit process equipment or services)
• Maintain supplies of departmental consumables. May also support the team with…