Director of US CX Operations
Job in
Cape Town, 7100, South Africa
Listed on 2026-02-01
Listing for:
Sitel
Full Time
position Listed on 2026-02-01
Job specializations:
-
Management
Job Description & How to Apply Below
A global customer service company based in Cape Town seeks a Director of Operations to lead large-scale US client accounts. The role demands strong leadership, operational excellence, and P&L ownership to ensure high service quality and client satisfaction. Ideal candidates have over 12 years in BPO operations, with experience managing significant teams. This is a fast-paced and metrics-driven environment requiring adaptability to US time zones and continuous improvement initiatives.
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