Operations Manager

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Operations Manager to join our team in Cape Town.

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

The purpose of this Operations Manager role is to successfully manage and oversee the day to day(also night shift) Distribution Centres millrun/shuttling operations.

• Management of departmental expenses in line with budget.
• Ensure payment of all invoices, avoiding carryovers to the next month for effective financial management.
• Ensure all accruals are managed and submitted timeously as to ensure cost or accounted for incorrect periods.
• Coordinate various aspects, including insurance claims, traffic fines, and vehicle maintenance, to streamline operations and minimize disruptions.
• Contribute to budget preparation for the business division by utilizing relevant data and analysis in the budget and resource planning process.
• Exercise detailed cost control measures, covering expenses like general vehicle repairs, vehicle rotation, tires, fuel, licensing, breakdowns, accidents, insurance claims, and E-Toll account management

• Ensure timely delivery within Service Level Agreements and uphold TFS network standards to align with service values.
• Cultivate robust partnerships with internal and external stakeholders to enhance collaboration and mutual success.
• Actively communicate with all internal stakeholders, ensuring all concerns are addressed timeously and proactively.
• Oversee fleet management suppliers, establishing and maintaining relationships with third parties to ensure compliance and efficient fleet management.

• Ensure a successfully managed TFS day-to-day operations, including night shifts, ensuring thesmooth and efficient function of the operations as to ensure on-time delivery of customer ordersto the branch network.
• Hold accountability for the effective management of the fleet, aiming for the maximum availability of serviced and reliable vehicles for TFS operations.
• Analyze fleet information to ensure optimal utilization of vehicles, providing regular reports to the business for informed decision‑making.
• Engage in short-term & long-term planning and scheduling operations, focusing on driver productivity, vehicle maintenance, query resolution, and adherence to SLA.
• Provide guidance and advice on all Milkrun operations matters to relevant stakeholders and partners, serving as a subject matter expert.
• Identify opportunities to enhance operational efficiency, implementing best practices in fleet management to optimize resources.
• Ensure adherence to all relevant regulations and policies, overseeing compliance in areas such as safety, 5S, maintenance, and operational procedures.
• Regularly report on fleet performance metrics, providing insights into key areas of improvement and successes achieved.
• Ensure regularly review and update operational Standard Operating Procedures (SOPs) to ensure alignment with industry best practices.
• Implementing an efficient scheduling system; essential optimizing workforce and driver resource utilization, promoting productivity, minimizing fatigue, and ensuring a streamlined and cost-effective operational workflow.
• Ensure a clean, safe, and well‑organized working environment by implementing 5S principles in office spaces.
• Ensure employees uniforms are ordered on time and coordinate the quality control of Personal Protective Equipment (PPE) to ensure safety compliance.

• Manage…