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Healthcare Management Operations Manager

Director, US Customer Service Operations

Job in Cape Town, 7100, South Africa
Listing for: Foundever
Full Time position
Listed on 2026-02-01
Job specializations:
  • Management
    Healthcare Management, Operations Manager
Job Description & How to Apply Below
A leading BPO service provider in Cape Town is seeking a Director of Operations to oversee large-scale customer service operations for US clients. This role focuses on ensuring exceptional service delivery, achieving key performance indicators, and managing financial performance across multiple accounts. The ideal candidate will have over 12 years of experience in call center operations, with 5 years in leadership roles, and a strong background in P&L management.

A flexible schedule is required to accommodate 24/7 operations.
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