Branch Manager - Pest Control & Hygiene

Ecowize is looking for a skilled and competent Branch Manager to join the Pest Control & Hygiene Division in Cape Town. The purpose of this role is to provide leadership to all colleagues within the branch; ensure that the highest quality of customer service is provided for all the delivery systems within the division; provide administrative support in areas of compliance, regulations, policies and procedures.

The Branch Manager consults with the managers of Human resources, Finance and other Head Office functions in matters relating to job function.

High-level Job Objectives

• Customer Focus on regular, meaningful interactions to drive an inclusive partnership which will ensure customer satisfaction and quality in service delivery.
• Financial Focus on managing Business Development, Profitability of Branch by ensuring efficiencies and Asset Management. Expenses are to be within budget, reported accurately and timeously. Ensure continuous development and understanding of relevant financial processes for yourself and team.
• People Focus on empowering, developing, and motivating teams and individuals to perform at their best through training initiatives to enhance service delivery.
• Compliance Focus to ensure that all regulatory measures are consistently applied, in terms of Health and Safety, Food safety, Audit standards and SAPCA (South African Pest Control Association) regulations.
• Company Values and Teamwork in accordance with the company’s values and required behaviors.

Key Responsibilities:

Management of Budgets:

• Actively listening to the customer’s needs and deliver on customer expectations.
• Identify resources, assign workloads, and manage schedules to ensure timely deliveries.
• Ensure high quality service has been provided to all customers on time by:

• Meeting customer needs.
• Regularly engage with the customer base.
• Retaining customer base.
• Task Service Controller on Apptivo to schedule installation in EcoGSE

• Review and ensure that all services have been completed in accordance with company standards.
• Review and action all potential terminations.
• Resolve business issues and ensure that all escalated issues are resolved and closed.
• Address business inquiries from customers.
• Ensure that customer satisfaction issues are addressed promptly.
• Regularly engage with the customer base (monthly, quarterly).
• Evaluate Branch performance and recommend new strategies for performance improvements.
• Achieve monthly, forecasts and annual budgets by:

• Effectively managing activities and performance of the team to achieve budgets.
• Executing and Achieving sales Strategy.
• Provide regular feedback to Executive on progress on specific budget achievements.
• Accuracy of management financial reports.
• Variances between forecast and actual with or without pro-active comments.
• Action increases annually

• Develop and enforce best practices to ensure operational efficiency.
• Recommend cost-reduction initiatives while maintaining productivity and quality.
• Direct all operational aspects of the division in a manner that support reaching of all Goals and objectives.
• Manage branch budgets and provide feedback to the Executive on progress.
• Ensure reporting and management accounts are accurate and correct.
• Constantly assess the local market conditions and identify opportunities and challenges.
• Identify current and prospective opportunities to assist the sales force.
• Develop forecasts, financial objectives and business strategies for the division.
• Be responsible and accountable for the growth and development of all colleagues within the division.
• Ensure that correct ratios are achieved with regards to revenue and opex.
• Ensure and assist with Accounts receivable activities to ensure debt is collected.
• Ensure that invoices are raised timeously.
• Ensure that all Suppliers invoices are authorised for payment.
• Ensure that price increases are actioned annually.

Human Resource management:

• Oversee staffing adjustments to obtain maximum productivity.
• Ensure that Payroll is correct.
• Manage your headcount according to buget.
• Manage annual increases.
• Identify eligible adjustments for staff.
• Check and verify the sales commission sheet submitted by the sales consultants.
• Submit monthly commission…