Head of Learning & Capability Development

Title: Head of Learning & Capability Development

Location: Cape Town, South Africa

Salary: Competitive, dependent on experience

Hybrid or In-office: Hybrid

Our client is a global analytics and digital operations leader supporting some of the world’s most recognisable brands. They are known for combining deep domain expertise with data-led innovation to drive business performance.

This is a senior, high-impact role where learning directly shapes operational excellence and leadership capability. You’ll have the opportunity to influence strategy, partner closely with executive stakeholders, and build a best-in-class learning culture across the organisation.

The Head of Learning & Capability Development will lead the end-to-end learning and development strategy across South Africa, driving outcome-focused capability building at all career levels. This role combines strategic leadership, hands‑on programme design, and strong stakeholder partnership to deliver innovative learning solutions aligned to business priorities.

• Lead and inspire a high‑performing learning and development team, fostering a culture of continuous learning and professional growth.
• Own and drive holistic capability development across career levels through innovative, outcome‑driven learning solutions.
• Take full accountability for the Skills Development Facilitator (SDF) function in South Africa.

• Design and deliver training programmes across Operations Management, People Leadership, Client Engagement, CX and Stakeholder Management.
• Develop learning solutions focused on operational excellence, leadership development, and performance improvement.
• Lead or support talent management initiatives including succession planning and leadership development.

• Partner closely with operations and business leaders to identify capability gaps and develop targeted training interventions.
• Conduct training needs analyses and oversee the implementation, administration, and delivery of high‑quality learning programmes.
• Drive internal communications strategy in collaboration with global capability development teams.

• Monitor, evaluate, and report on training effectiveness, success, and ROI.
• Publish monthly training dashboards and quality scores to HR and operations leadership.
• Maintain robust training MIS, databases, and reporting frameworks.

• Lead learning‑related projects from initiation through to delivery, including scope definition, planning, execution, and closure.
• Coordinate cross‑functional project teams, stakeholder communications, and decision‑making forums.
• Identify and assess business improvement opportunities and contribute to organisational development knowledge capital.

• University degree or postgraduate qualification in Human Resources, Organisational Development, or a related field.
• Strong understanding of the South African legal and regulatory framework.
• Minimum 10 years’ experience driving learning and development strategies and solutions.
• At least 8 years’ experience facilitating functional training, leadership development programmes, and managing training operations.
• Solid grounding in L&D fundamentals, learning content analysis, design, and development.
• Advanced proficiency in Excel and PowerPoint, with strong capability in training dashboards, MIS, and reporting.