Director,Student Success Job Cape Town area,South Africa,Management

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees.

Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The purpose of the Director, Student Success role will be to manage teams across both Degree and Exec Ed Student Success functions, servicing multiple university partners. The Director will serve as the strategic and operational leader to drive outcomes for enrolled students. This role will oversee these cross-product teams and will be accountable for developing, implementing, and influencing student retention strategies.

The Director, Student Success will be an instrumental member of the leadership teams and will be accountable for the student experience across multiple teams, courses, and university partners. In collaboration with other relevant stakeholders, this position will be responsible for creating and implementing policies, processes, and strategic engagements designed to foster success through the entire lifecycle from program entry to completion, while fully supporting our university partners.

Responsibilities Include, But Are Not Limited To:

Overall regional performance Maintaining accountability for multiple courses' and Degree performance, including budget development and oversight, hiring forecasting, and talent management.

Collaborating directly and regularly with university partners and 2U leadership regarding current and future course performance with a focus on student satisfaction, student outcomes, and program completion. Identifying risks to program objectives and recommending mitigation plans to promote the course's success. Managing cross-functional teams to provide proactive and comprehensive “white glove” customer service.

Make data-driven decisions to create and implement contact strategies that improve retention rates.

Stakeholder Management & Cross-functional collaboration Collaborate with matrix stakeholders such as Marketing, Admissions, Academic Management, and Program Management as a point of escalation from the first-line manager who directly oversees degree program support to identify opportunities across the portfolio surfaced in individual partnership with fellow leadership and 2U Talent Management, implementing strategies to positively impact key metrics, i.e., student engagement and experience within degree programs, student satisfaction, student retention goals, and course completion rates.

Acting as a liaison between University Partners and 2U functions, including technology, content, privacy, finance, compliance, and others.

Team Management Providing direct management and ongoing support to internal Degree and Exec Ed Student Success Managers and individual contributors in an organization highly supportive of professional development and expectations of the highest accountability. Identifying, creating, and implementing efficiencies across the department.

Things That Should Be In Your Background:

Bachelor’s degree required, Master’s degree preferred

At least 5-7 years of experience directly related to the duties and responsibilities specified. Strong customer service background in Edtech Industry would be beneficial.

5+ years of people management experience (minimum 10 direct reports) in the South African context with an advanced knowledge and application of the BCEA and LRA.

Proven accountability for strategy execution.

Excellent computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint) exposure to Salesforce, Hub Spot, Google Suite, Tableau are advantageous.

Strong customer service background required

Ability to work with a diverse team in a fast-paced environment

Excellent interpersonal and oral and written communication skills required

Focused on achieving defined results, and exceeding goals and objectives

Benefits & Culture

Our global employee base is a…


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