Transportation Program Manager, Operations

Overview

The Amazon South Africa Operations team is hiring a Transportation Manager to improve the experience for our African customers. Africa represents a growing consumer market with potential driven by a young population, rapid technology adoption, and evolving consumer behavior. This role involves working with internal and external teams to evaluate customer landscapes and develop innovative solutions to ambiguous problems. This is an entrepreneurial, fast-paced, and collaborative role.

This leadership position shapes Amazon’s operation by developing the transportation strategy and managing the long-term relationship between Amazon and our 3PL transportation service providers. The leader will work with carriers and internal stakeholders, and with cross-functional leaders globally to drive initiatives and programs. The role requires deep analysis of the distribution network and the invention and implementation of solutions that influence short- and long-term operations.

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Develop domestic and international line haul connections to achieve high cost effectiveness and reliability.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanisms to manage operational and financial performance daily. Responsible for the ultimate business result from delivery experience and cost perspective.
• Work with Delivery Experience (DEX), Supply Chain, and Fulfillment teams to determine future demand for transportation resources and translate this into capacity and operations plans.
• Drive continuous improvement initiatives with carriers, fulfillment centers, and customer service teams to provide best-in-class delivery experience, speed, and cost structure.
• Represent the local country and partner with internal resources to improve delivery experience and cost structure through system and process enhancements.
• Ensure alignment with cross-functional stakeholders and leverage global resources to optimize transportation operations.
• Manage multiple projects and initiatives with a focus on delivering measurable improvements in service and cost.

• Bachelor’s degree in logistics, management, engineering, or related field from an accredited university.
• 10+ years of professional experience in transportation, logistics, or supply chain management.
• Strong interpersonal and relationship-building skills.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience in program management and cross-functional teamwork in a matrix organization.
• Solid verbal and written communication, positive influencing skills, and sound business judgment.
• Highly adaptable to a fast-paced, multi-tasking environment and ability to operate in ambiguity.

• Advanced degree such as MBA or Master’s in supply chain, engineering, or related field.
• Experience in fast-paced multinational companies with state-of-the-art supply chain and logistics practices.
• Ability to manage, motivate, and influence employees and partners.
• Experience driving complex, milestone-driven projects and changes across multi-country entities.

• Develop and manage the business relationships with 3PL carriers, spanning optimization and resolution of operational issues to supporting commercial and contractual negotiations.
• Develop domestic and international line haul connections to the highest degree of cost effectiveness and reliability.
• Partner with cross-functional teams such as Finance and Analytics to develop reports and mechanisms to manage operational and financial performance daily. Responsible for the ultimate business result from delivery experience and cost perspective.
• Work with Delivery Experience (DEX), Supply Chain, and Fulfillment teams to determine future demand for transportation resources and translate this into capacity and operations plans.
• Drive continuous improvement initiatives with carriers, fulfillment centers, and customer service teams to provide…