Senior Consultant - Transition

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people. Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of out performance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

• Thorough project planning and reporting to clients, internal stakeholders and transition leaders
• Thorough and proactive project review – Risk, Issue, escalation and milestone management
• Identify areas for efficiency improvement and implementing the same
• Build close rapport with key internal stakeholders and clients
• Manage project escalations and conflicts in projects
• Mentor and coach direct reports to aid in their development
• Strong focus on positive transition outcomes
• Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution
• Customer Experience – understand client needs, wants and expectations and manage them effectively
• Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live
• Required to lead multiple initiatives / projects concurrently (where applicable)
• Compliance and continuous improvement to the WNS Transition Methodology
• Respond to RFI/ RFPs along with the solutions team
• Able to take on additional responsibilities in the transition function (e.g. capability building)

• Matric
• Diploma in Project Management
• Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

US rotational Shifts