Regional Cash Processing Centre; CPC Manager

About the Role

We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Western Cape & Northern Cape region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash handling.

The successful candidate will drive reliable, secure, and cost-effective cash solutions, achieving regional financial targets and maintaining world-class service delivery.

• Strategic & Financial Oversight:
  Manage the regional budget and P&L for cash operations, including capital expenditure on equipment. Define and track KPIs (e.g., cost-per-note processed) and lead cost optimisation initiatives.
• Operational Excellence:
  Establish and enforce standardised operating procedures (SOPs) across all sites. Oversee infrastructure and physical security, and serve as the regional escalation point for major operational and security incidents.
• Compliance, Risk & Security:
  Ensure full compliance with all relevant legislation, including Anti-Money Laundering (AML), Company policies, and industry standards (e.g., SARB, ROCC). Implement robust internal controls and manage internal/external audits.
• People Leadership:
  Manage, coach, and mentor Cash Managers, Supervisors, and operational staff. Oversee regional talent management, recruitment, retention, and ensure all personnel are fully trained and certified.
• Client Management:
  Focus on client retention by preventing contract loss due to poor service delivery. Conduct formal customer meetings and ensure all Customer SLAs are met monthly.
• Health and Safety:
  Actively participate in the design, review, and implementation of departmental safety plans, reporting and discussing all safety incidents.

• Grade 12
• Minimum 5 years' experience in a cash management environment
• Driver's License and own reliable transportation
• Security Management qualification or equivalent qualification
• Knowledge of IZI SA Operational and HR Policy and Procedures is advantageous

• Strong Awareness of the Cash Industry
• Proven ability to Deliver Strategy and Drive Change
• Excellent Leading People and Delivering Performance capabilities
• Comfortable Working with complexity and pressured environments
• Strong Business Acumen, Customer Focused, and collaborative