Operations and Commercial Manager

Operations and Commercial Manager required in Cape Town.

We are seeking an experienced Operations and Commercial Manager to lead our Cape Town office and oversee all back-office functions supporting the Kosmas Enterprises’s real estate services division.

This senior leadership position encompasses operations, sales support, administration, and commercial growth initiatives across our property management platform, maintenance services division, and managed property portfolio.

You will be the operational backbone of the group, ensuring seamless coordination between Cape Town and UK-based teams.

Company:
Altwork (Part of Kosmas Enterprises Group).

Job Title:

Operations and Commercial Manager – Property Management Services.

Location:

Milnerton, Cape Town, South Africa.

Reports to:

Group Managing.

Type:
Full-time, Permanent.

Back-Office Leadership & Administration:

• Lead all back-office functions including administration, sales support,, and customer service
• Implement and maintain CRM, project management, and operational software systems
• Ensure data accuracy, reporting compliance, and document management across all business units

Operational Leadership:

• Oversee day-to-day support operations for all property services business units
• Establish and monitor KPIs, driving continuous improvement initiatives
• Coordinate cross-functional activities between property management platform, maintenance services, and managed portfolio
• Implement standardised operating procedures ensuring consistency and quality across service lines
• Support operational integration for newly acquired businesses, ensuring smooth transitions

Sales & Commercial Growth:

• Lead sales support functions: lead generation, qualification, and pipeline management
• Develop and execute commercial growth strategies to expand revenue streams
• Identify and pursue cross-selling opportunities between business units
• Support tender submissions and contract negotiations for public sector and commercial contracts
• Manage client communications, follow-ups, and relationship nurturing; develop sales collateral and proposals

Platform & Services Coordination:

• Act as operational bridge between technology platform and service delivery teams
• Coordinate service fulfilment to platform users (landlords, tenants, property managers)
• Manage customer enquiries, bookings, and service scheduling through the platform
• Work with technology teams to identify operational improvements and feature requirements

Financial & Performance Management:

• Prepare and manage operational budgets, monitoring expenditure against targets
• Produce regular operational, sales, and commercial reports for senior leadership
• Track revenue performance and implement corrective actions; support financial forecasting
• Identify cost reduction opportunities while maintaining service quality

Team Leadership & Development:

• Build, lead, mentor, and develop the Cape Town operational team
• Foster a culture of accountability, collaboration, and continuous improvement
• Conduct performance reviews and implement development plans
• Ensure compliance with South African employment legislation and HR best practices

Compliance & Quality Assurance:

• Ensure operations comply with relevant regulations, industry standards, and group policies
• Oversee data protection and GDPR compliance; manage vendor relationships

Experience &

Skills:

• Minimum 5 years’ experience in operations management (property services, facilities management, or BPO preferred)
• Proven track record leading back-office/shared services functions and sales support activities
• Strong commercial acumen, analytical skills, and data-driven decision making
• Proficient in CRM systems (Hub Spot/Salesforce), project management tools, and Microsoft Office
• Excellent written and verbal English communication skills

Qualifications:

• Degree in Business, Management, Operations, or related field (or equivalent experience)
• Project management qualifications (PRINCE2, PMP) desirable

Personal Attributes:

• Entrepreneurial, proactive, and solutions-oriented; comfortable with ambiguity
• Self-motivated with strong ownership mentality and commitment to delivering results
• Flexible to accommodate UK business hours when required (some GMT/BST overlap expected)

Summer (Last Sunday in March to Last Sunday in October):

• 09:00 – 17:30 UK time (10:00 – 18:30 SAST)

Winter (Last Sunday in October to Last Sunday in March):

• 09:00 – 17:30 UK time (11:00 – 19:30 SAST)

Evening hours after 17:30 are worked remotely

• Some weekend work may be required

Altwork is a recruitment company specializing in sourcing and placing top talent in key roles. We recruit on behalf of Kosmas Enterprises and its subsidiaries, including NXG Enterprises and City Estate Solutions, ensuring the right people are matched with the right opportunities.