Operations Manager​/Team Leader

Key Responsibilities

• Team Leadership & Management:
  Lead, mentor, and motivate a team of consultants and administration staff to ensure high performance and a positive team dynamic.
• Operational Efficiency:
  Develop, implement, and improve operational systems, processes, and best practices to guarantee a seamless workflow and organizational well-being.
• Systems Management & Implementation:
  Oversee the transition from the current booking platform to a new cloud‑based system, managing implementation, data migration, and staff training.
• Sales & Financial Oversight:
  Monitor and manage sales targets, control operating expenses, and review financial data to promote profitability and provide accurate reports to the Directors.
• Customer Relations:
  Ensure the highest standard of customer service is consistently delivered, managing client feedback, inquiries and complaints effectively.
• Rates & Supplier Management:
  Manage supplier relationships and contracts, negotiating the best possible rates to add value to the business and ensure competitive pricing.
• Compliance & Quality Control:
  Ensure all operations adhere to internal policies and industry regulations, implementing quality control measures to minimise errors.
• Reporting:
  Prepare and present regular performance reports and strategic recommendations to the Company Directors.

• Experience:
  
  A minimum of 5 to 10 years of experience in a management or leadership role within the travel or hospitality industry is essential.
• Systems Background:
  Demonstrated experience with tourism reservation or booking platforms is required, with a strong background in implementing new systems or software.
• Leadership:
  Proven ability to lead, manage, and train a team in a demanding, fast‑paced environment.
• Skills:
  
  Exceptional attention to detail, strong organisational skills, and excellent problem‑solving abilities.
• Attributes: A driven and focused individual, a team player with strong interpersonal and communication skills. Someone who cares and is willing to put in the hard yards to succeed within a business that already has an extensive footprint.

We are seeking a highly motivated and detail‑oriented Operations Manager to oversee the daily operations of our consulting and administration teams and help drive our transition to a new cloud‑based booking platform. This pivotal role involves managing workflows, driving sales targets, enhancing customer relations, and leading the implementation of a variety of new systems. The ideal candidate will have strong leadership skills, a deep understanding of the travel industry, and a proven ability to manage systems and processes to improve efficiency and profitability.

Explore More Travel is a dynamic and growing tour operator based in Claremont, Cape Town, specialising in bespoke Wine, Golf & Safari travel experiences. We pride ourselves on exceptional service delivery and a passionate team.