Client Service Manager

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

• Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.
• Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.
• Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.
• Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
• Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues.
• Keep all project stakeholders informed throughout a project life cycle.
• Compile project statistics into a deliverable report for clients.
• Facilitate conversations with clients and respond to queries.
• Assist with strategic planning and support organic client growth.

• Bachelor's degree or equivalent experience.
• 4 or more years of experience as an account manager, project manager, or combination of both.
• Knowledge and experience with exhibition design, activations, interactive technology.
• Working knowledge of MS Office, One Note, SharePoint.

• Excellent organizational, planning, management, and communication skills with an ability to work at all levels.
• Strong attention to detail.
• Client-focused, solutions-oriented, self-starter.
• Willingness to work non-traditional hours (early morning, late evening), as required.