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Insurance QA Consultant – Coaching & Process Excellence

Job in Cape Town, 7100, South Africa
Listing for: Santam Insurance
Full Time position
Listed on 2026-02-03
Job specializations:
  • Insurance
Job Description & How to Apply Below
A leading insurance company is seeking a Quality Assurance Consultant to join the team in Cape Town or Johannesburg. The successful candidate will monitor and analyze agent-customer interactions, ensuring adherence to policies while supporting operations through evaluations and coaching. A matric and short-term insurance qualification is essential, along with 3-5 years' experience in short-term insurance and good computer literacy. This role involves conducting audits and providing valuable feedback for continuous improvement.
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