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Insurance QA Consultant – Elevate Customer Experience

Job in Cape Town, 7100, South Africa
Listing for: Sanlam
Full Time position
Listed on 2026-02-01
Job specializations:
  • Insurance
Job Description & How to Apply Below
A leading insurance provider is seeking a Quality Assurance Consultant to join their team in Cape Town. The role involves monitoring agent interactions and providing feedback on adherence to policies while supporting operations in quality assurance efforts. Candidates should have a minimum of Grade 12 and relevant insurance qualifications, along with 3–5 years' experience in the industry. Strong coaching skills and an understanding of contact centre processes are essential for this role.

Enjoy a collaborative work environment focused on continuous improvement.
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