Customer Support Agent

Job & Company

Description:

A leading organisation specialising in technical and industrial solutions is seeking driven Customer Support Agent to join their expanding support division. This role is central to ensuring seamless customer interactions by managing enquiries, processing orders, and providing Level 1 (L1) troubleshooting assistance across various channels.
You will be responsible for offering accurate and efficient support while maintaining high standards of professionalism, service delivery, and operational excellence. This is an excellent opportunity for individuals who enjoy problem‑solving, have strong communication skills, and want to grow within a structured technical support environment.

Education:

- NQF Level 4 or equivalent qualification in Electrical, Mechatronics, or a related technical field.

Job Experience &

Skills Required:

- Minimum 2 years experience in a customer support or service desk role.
- Strong verbal and written communication skills.
- Ability to multitask, prioritise, and perform under pressure in a fast‑paced environment.
- Working knowledge of ERP systems and Workspace tools.
- Experience in a technical or industrial environment.
- Ability to perform Level 1 troubleshooting and escalate issues appropriately.
- Proficiency in managing customer interactions via calls, emails, and other communication platforms.
- Accuracy in order processing and maintaining detailed customer records.
- Adherence to service level agreements and quality standards.

Beneficial Requirements:

- Exposure to sales order processing systems.
- Strong problem‑solving and conflict resolution abilities.

Apply Now!

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