Digital Technical Support and Field Sales Trainer

Position: Digital Technical Support and Field Sales Trainer (8 Month Contract)
Key Responsibilities:

- Technical Support:
Provide first-line technical assistance to customers and internal teams, addressing issues related to intraoral scanners, digital workflows, and CoDiagnosti

X software
- Installation & Setup:
Ensure seamless installation and configuration of hardware and software for new and existing customers
- Training &

Education:

Deliver engaging training sessions for customers and internal teams on digital solutions, emphasizing their practical applications
- Field Support:
Occasionally travel to customer sites to provide hands-on support, troubleshooting, and training
- Product Expertise:
Stay up-to-date on Straumann Groups product portfolio, including CoDiagnosti

X, and ensure customers are fully informed of the latest innovations
- Documentation:
Maintain accurate records of technical support activities, training sessions, and customer interactions

- Collaboration:

Work closely with sales and marketing teams to support customer adoption and satisfaction

Qualifications:

Education:

- A+ or N+ certification (or equivalent IT qualification).

Experience:

- 24 years of experience in IT support or a related technical role.
- Basic knowledge of IT infrastructure, including hardware, software, and networking.

- Experience with CAD/CAM systems, dental software, or CoDiagnosti

X is an advantage

Skills:

- Strong troubleshooting and problem-solving abilities
- Excellent communication and interpersonal skills, with the ability to simplify technical concepts for non-technical audiences
- Organizational and time-management skills

Other:

- Fluency in English (additional languages are a plus)
- Willingness to travel regionally for customer support and training
- Proactive, adaptable, and eager to learn