Junior Network Operation Center Engineer

Kick‑start your career in the online gaming world and experience the very latest in technology and innovation.

We’re part of Super Group, the NYSE‑listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At Digi Outsource, we bring passionate people and innovative tech together to create market‑leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high‑performance gaming experiences using the best technology available.

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Digi Outsource, every day is action‑packed, and we expect you to bring your A‑game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

We’re building experiences that wow our customers and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment.

As Junior Network Operations Centre Engineer you’ll be supporting the delivery of a high‑quality, reliable and proactive operations service, covering real‑time monitoring, incident detection and escalation, first‑line troubleshooting, service restoration, and documentation of operational events. This will help us excel at ensuring stability, and delivering seamless customer experiences.

• Utilise monitoring tools to interpret alerts and system dashboards
  • Use platforms such as Nagios, Solar Winds, Datadog, or Grafana to identify anomalies and performance issues
  • Interpret alerts to determine severity, potential impact, and required response actions
• Apply foundational networking knowledge to troubleshoot issues
  • Understand core concepts such as TCP/IP, DNS, Server Basics, Cloud Concepts.
  • Use knowledge of distributed system architecture to recognise common failure patterns
• Manage incidents through ticketing and ITIL‑aligned processes
  • Work with systems such as JIRA to log, triage, and update incidents
  • Follow ITIL principles to ensure structured incident prioritisation, escalation, and resolution
• Perform initial technical diagnosis on system and application components
  • Assess server health, including CPU, memory, and disk utilisation
  • Investigate application performance problems and basic database connectivity issues to determine root cause direction

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• IT certification in either CompTIA A+, CompTIA N+, or Cisco CCNA.
• 1‑2 years’ experience in the Operations space focussing on Monitoring and Incident Management.
• 1‑2 years hands‑on experience using at least one major monitoring platform (e.g., Nagios, Solar Winds, Datadog, Grafana, Zabbix).
• 1‑2 years’ experience using Jira, Service Now, Fresh service, or another enterprise ITSM tool.
• Practical exposure to ITIL Incident Management, demonstrated either by ITIL v4 Foundation certification, or documented participation in a structured incident‑response workflow in a previous role.
• 1‑2 years’ experience collaborating with engineering, support, or platform teams in a 24/7 operational or incident‑driven environment.
• Prior experience in environments with rapid changes, live‑system dependencies, or peak‑traffic events (e.g., sports, e‑commerce, gaming, streaming, financial trading).

• A relevant Information Technology tertiary qualification
• Knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player…