Junior CRM System Developer

Our IT department is looking to add a Junior CRM System Developer to their team in Cape Town. Job overview

We are seeking a proactive and customer-focused Junior CRM Support Specialist to oversee the daily support and continuous improvement of our CRM system. The ideal candidate is organised, solutions-driven, communicates effectively, and is comfortable providing user support in a fast-paced environment. Proven experience supporting and customising a CRM system is essential.

• Have proven experience (+/- three years) in the day-to-day support of a CRM system (preferably Dynamics 365 on-premises or cloud).
• Have customised a CRM system using the in-built customisation tools.
• Have worked with HTML and CSS, C# code and the .Net framework to create server-side extensions.
• Have experience writing SQL queries to extract information from a SQL database.
• Have created reports using SSRS or another reporting tool.
• Have experience configuring automated jobs using in-built and external tools available to a CRM package (workflows, third party solutions, etc).
• Possess exceptional troubleshooting and problem-solving skills.
• Are proactive in learning how a particular business operates.
• Communicate clearly and effectively (both written and verbal).

• Hold a Microsoft certification.
• Possess a business qualification in performance management, accounting, processes, or statistics.
• Hold a valid driver’s licence and have access to reliable transport.
• Availability for occasional after-hours support and infrequent overnight assignments.

• Exceptional customer service and communication skills.
• Strong problem-solving and analytical abilities.
• Self-motivated, proactive learner with the ability to manage changing priorities.
• Ability to work both independently and collaboratively within a team.
• Excellent documentation and organisational skills.
• Well organised, punctual and reliable.

• Analysing, solving, and correcting system issues.
• Creating user guides, diagrams and documentation with regards to the system.
• Extending the system using in-built customisation tools or custom components.
• Consulting with staff to evaluate interface, develop specifications and performance requirements, and resolving of any bugs.
• Understanding and addressing issues related to usage and adoption.
• Refining and automating regular processes.
• Performing scheduled troubleshooting.
• Providing ad hoc support and training to the business units or end users.
• Cultivating a good working relationship with varied business units and developing an understanding of their unique processes.