Claims Implementation & Support Specialist

CAREER OPPORTUNITY

This career opportunity is available at Claims:
Business Enablement for the Claims Implementation & Support Specialist who will be based in Bellville.

To ensure that claim operating applications, B2B integration applications, and processes of quality are implemented and to ensure the end users are upskilled and supported post any of these implementations.

This position places a strong emphasis on IT and system-related responsibilities, demanding a high degree of adaptability in a fast-paced, 24/7 operational environment. You’ll be expected to proactively solve problems, demonstrate a willingness to continuously learn, and collaborate effectively with both technical and business teams. Familiarity with insurance processes is a definite advantage, providing a solid foundation, but comfort with engaging new technologies and adapting to evolving processes will be critical as these form a significant part of your daily activities.

Operational support is provided around the clock, with IT activities such as deployments, upgrades, and patching frequently scheduled outside standard business hours to minimize disruption. Santam Claims operates 24/7, requiring a dedicated support structure, and our team shares standby responsibilities on a rotating two-week cycle to ensure consistent coverage.

• Improved client experience
• Voice of the customer
• Build technology as an enabler and driver of innovation, efficiency and optimal decision.
• Upskill and support the end users of technology.
• This role functions within Santam Claims but also fulfils a pivotal role within the Santam Shared Services in providing service to the IT project teams.

• Applied Agile delivery knowledge, demonstrated through hands‑on experience working in Agile or Scaled Agile environments, contributing independently to delivery activities such as sprint execution, backlog refinement, testing, release support, or business readiness activities.
  Formal Agile or SAFe® training/certification will be advantageous.
• Working knowledge of Scaled Agile delivery frameworks, with practical exposure to multi‑team or enterprise delivery environments and the ability to collaborate effectively with business and IT stakeholders to support implementation outcomes.
• Practical exposure to Guidewire systems in a cloud‑based environment, including participation in system implementations, enhancements, upgrades, or post‑implementation support activities such as:
  • User acceptance testing and defect support
  • End‑user training or enablement
  • Business process alignment and adoption support - Guidewire Cloud certification or formal Guidewire education will be advantageous.
• A minimum of three (3) years’ experience in Claims, with demonstrated understanding of the end‑to‑end claims value chain and the ability to apply this knowledge to support system implementation, change, and operational improvement initiatives.

• Detail orientation
• Understanding the claims value chain
• Policy Product knowledge
• Client engagement and facilitation skills
• Advanced computer skills

• Flexibility and adaptability
• Deciding and initiating action
  
  Performing under pressure
• Presenting and communicating information
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Cultivates innovation
• Analytical thinking

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!