SAP Business Analyst – Case & Records Management

We are looking for an experienced SAP Business Analyst to support the analysis, design, and delivery of SAP Case, Mobile, and e-Service solutions
. Candidates with City of Cape Town Case & Records Management experience will have a strong advantage. Candidates based in Cape Town are strongly preferred.

Key Responsibilities

• Review existing business processes and map them to SAP Case, Mobile, and e-Service solutions
  .

• Conduct workshops with business and functional teams to gather and refine requirements.

• Translate business needs into clear functional and non-functional requirements
  .

• Document business processes in Visio and BPMN
  .

• Ensure all business scenarios and documentation are complete.

• Present TO-BE processes to stakeholders and obtain sign-off.

• Document the project blueprint
  .

• Work with developers and architects to support system design and integrations.

• Participate in project meetings and ensure alignment with project timelines and quality standards.

Technical Requirements

• Understanding of SAP Case & Records Management
  .

• Knowledge of SAP UI5 Portal and UI5 Mobile applications
  .

• Understanding of system integrations, APIs, and data flows
  .