Senior UX Designer, Creative

Company Description

Digitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to exist in human networks. Today, and tomorrow. We deliver Networked Experiences by leveraging comprehensive data, technology, creative, media, and strategy capabilities. Digitas delivers ambitious outcomes via unique solutions that include Creative Experiences, Integrated Media, Addressable Relationships, Social Marketing, and Total Commerce.

Celebrated by Ad Age as Data and Insights Agency of the Year, U.S Campaign’s Brand Experience Agency of the Year, Media Network of the Year, and celebrated by Forrester and Gartner, Digitas serves the world’s leading brands through a global network comprised of more than 5,500 employees across over 65 offices in 43 countries, including South Africa.

We’re looking for a collaborative, curious, systems‑thinking UX Designer to join our creative commerce design capability. You’ll play a key role in shaping digital products, services, and experiences for some of the world’s leading brands. You’ll work closely with multidisciplinary teams, including strategists, technologists, creative directors, data teams, and UI designers to uncover insights, design solutions, and bring user‑centric experiences to life.

If you thrive at the intersection of creativity, logic, craft, and collaboration, you’ll fit right in. Sounds like you? Read on.

You’ll spearhead the UX strategy and development for integrated projects and ensure ever‑improving service across multiple clients.

• Designing intuitive, meaningful, and inclusive digital experiences across websites, apps, products, and commerce ecosystems
• Conducting user‑centred research activities (e.g., user interviews, usability testing, heuristic evaluations, persona development)
• Translating research insights, data, and business requirements into user journeys, flows, sitemaps, and wireframes
• Developing interactive prototypes for concept validation and iterative design
• Working closely with UI/Visual Designers to bring experiences to life with clarity, craft, and consistency
• Collaborating with cross‑capability teams (Strategy, Creative, Data, Tech, Media, and Project Management) to solve complex problems
• Presenting UX thinking, rationale, and recommendations to internal teams and clients
• Ensuring that all UX work aligns with accessibility standards, brand guidelines, and experience principles
• Supporting experience strategy and concepting work during early project phases
• Applying modern design thinking and innovation practices to shape new solutions
• Participating in workshops (remote and in‑person) to co‑create with clients and multidisciplinary partners
• Advocating for the user and embedding UX best practices throughout the project lifecycle
• Unicorn Lab participation and UX project leadership

• 3–6+ years in UX or product design in an agency, consultancy, or digital product environment
• A portfolio demonstrating strong UX thinking, problem‑solving, process, and craft
• Strong skills in wire framing, prototyping, journey mapping, and UX documentation
• Experience conducting or supporting user research and turning insights into design decisions
• A solid understanding of interaction design principles, behaviour models, and accessibility
• Strong ability to articulate design rationale clearly and confidently to peers and clients
• Proficiency in modern design tools (e.g., Figma, Sketch, Fig Jam, Miro, Axure, Adobe XD)
• Experience working in cross‑functional teams and contributing to multi‑discipline collaboration
• A balance of analytical and creative thinking, comfort with both data and ambiguity
• Excellent time‑management, organisation, and the ability to adapt quickly in a fast‑paced environment
• Familiarity with prompt‑based interaction and commonly used generative AI tools (e.g., ChatGPT, Google Gemini, DALL
  · E, Midjourney) is a plus, especially for tasks like ideation, research, or content generation.

• A passion for crafting exceptional user experiences
• Curiosity, empathy, and a love for solving real human problems
• A collaborative spirit and the ability to bring teams together
• A growth mindset - open to feedback, iteration, and continuous improvement
• Comfort toggling between high‑level conceptual thinking and detail‑oriented execution

Digitas is an equal opportunity employer.

• We are approachable & globally supportive.
• We are in this together and solution orientated.
• We always do the right thing.
• We are never afraid.

• This role with oversee two sites, one in Cape Town and one in Johannesburg, so travel will be required from time to time.