Insights Specialist; Research & Insights Analyst – Sprinklr

Team5pm Cape Town is building a specialised Sprinklr delivery capability as part of a global partnership, and we’re looking for an Insights Specialist (Research & Insights Analyst) to join our Insights team.

In this role, you will work at the core of Sprinklr Insights delivery — building advanced listening queries, developing structured listening frameworks, creating dashboards, analysing trends, and delivering high-quality insight reporting for enterprise clients. You will also contribute to KPI design, AI model QA, and internal enablement through training on query writing and best practices.

You don’t need prior Sprinklr experience — but you do need strong experience in digital insights, research, or social listening. All successful candidates will complete an intensive onboarding and certification programme.

• Build, test, and maintain advanced Boolean queries within the Sprinklr Insights module.

• Configure topics, taxonomies, and listening frameworks for Managed Services clients.

• Ensure data quality through continuous query refinement and QA.

• Analyse listening data to identify trends, patterns, and competitive insights.

• Conduct benchmarking across brands, markets, and categories.

• Deliver monthly and ad-hoc insight reports with clear, actionable recommendations.

• Synthesize complex data into concise, stakeholder-ready narratives.

• Build custom dashboards tailored to different stakeholder audiences.

• Design KPI frameworks aligned to business and platform objectives.

• Create calculated fields, custom metrics, and structured data views.

• Support first-party data ingestion and configuration where required.

• Deliver training on query writing and listening best practices.

• Support Product Insights AI model training through tagging, validation, and QA.

Document methodologies, frameworks, and insights best practices for reuse.

We are a data-driven social agency focused on effectiveness. Since 2018, we’ve been developing creative content that resonates with target audiences and drives conversions. With deep platform-specific expertise powered by insights into consumer search and viewing behavior, we help brands generate attention, boost preference and achieve results on social media. From You Tube and Tik Tok content to digital-first commercials and influencer campaigns, we’ve got it all covered.

Operating out of Amsterdam, Stockholm, Cape Town, and Warsaw, we partner with an international network of clients that includes Prime Video, GAMMA, bol, and KPN. Our work has earned us recognition such as SAN Awards, ADCN Lamps, Effie Awards, The You Tube Works, The Webby Awards, The Global Search Awards, and The European Video Awards.

• 3–6 years experience in digital insights, analytics, research, or social listening.

• Strong Boolean logic and query-writing skills (e.g. Brandwatch, Talkwalker, Meltwater).

• Experience analysing large datasets and extracting meaningful insights.

• Confidence building dashboards or structured reporting outputs.

• Strong written and verbal communication skills, with attention to detail.

• Experience working in an agency or consulting environment.

• Familiarity with KPI framework design or benchmarking methodologies.

• Exposure to AI-assisted insights, tagging models, or automation.

Experience with enterprise analytics or listening platforms.

• Sprinklr Insights module (post-onboarding)

• Query builder and testing tools

• Dashboard builder and reporting exports

• Google Workspace (documentation & reporting)

• Industry research and benchmarking tools

All successful candidates will complete a structured 6–8 week onboarding programme, including:

• Sprinklr Product Value Certification

• Sprinklr Insights – Product Foundation

• Sprinklr Social – Product Foundation

• Daily query-writing practice in a demo environment

• Reviewing historical listening frameworks and case studies

• Shadowing Managed Services insight delivery

• Studying industry-specific use…