Software Engineering Manager

About our Team

Lexis Nexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

The Software Engineering Support Manager leads a global team of software engineers responsible for maintaining, stabilizing, and continuously improving mission‑critical software systems in production. This role ensures system reliability, quick resolution of bugs and incidents, and operational excellence through disciplined process management and strong technical leadership. The manager oversees escalations, post‑release maintenance, and continuous improvement initiatives to sustain optimal product performance and customer satisfaction.

They are accountable for driving product and service quality, incident prevention, and timely bug and incident response and resolution, while fostering collaboration and technical excellence across distributed teams.

• Lead and mentor a global software engineering support team responsible for sustaining live products across time zones.
• Oversee all production‑level escalations, ensuring timely recovery from outages and high‑severity issues/bugs.
• Lead root‑cause investigations and ensure actionable follow‑ups are implemented.
• Ensure production environments are fully supported, monitored, and compliant with deployment readiness standards.
• Partner with SRE and Release Management to enhance scalability, resilience, and release automation.
• Drive continuous feedback loops between customer‑facing teams and development to identify recurring issues and systemic improvements.
• In partnership with Quality Engineering develop effective testing practices. Support development and use of automated test framework.
• Improved uptime and service reliability.
• Consistent delivery of stable maintenance releases and enhancements.

• Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
• 10+ years of experience in software engineering, including 2+ years in a leadership role.
• 5+ years of experience in system operations (Preferred).
• Proven record of managing global or distributed technical teams of software engineers, ideally in a 24/7 production environment.
• Strong understanding of bug and incident management, root‑cause analysis (RCA), system dependencies, and post‑deployment stabilization.
• Ability to balance strategic leadership with hands‑on technical engagement in resolving high‑impact production issues.
• Experience with monitoring and observability tools (Datadog, Coralogix, Splunk, Grafana).
• Familiarity with ITIL and Dev Ops‑based operational frameworks. (Proffered).

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

• Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

• Medical Aid.
• Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover).
• Modern family benefits, including adoption and surrogacy.
• Study Leave.

Lexis Nexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision‑making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis®…