CRM Lead

Hyperion Dev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers.

We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook), which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap, and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education, who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale-up tech business, join us as we play our part in making the world a more stable, safer, and fair place.

The role of the CRM Lead is to serve as the backbone of the Revenue Team by managing the infrastructure, processes, and data that drive sales efficiency. You will be responsible for the end-to-end management and maintenance of our CRM and Contact Centre systems to ensure seamless operations. This role involves the continuous update of policy documentation to align with evolving business needs and providing comprehensive reporting to leadership.

Success in this role will be measured by the accuracy of our sales data, the reliability of our communication tools, and the effectiveness of the operational frameworks you implement to support the student journey.

System Management: Oversee the daily maintenance and optimisation of the CRM and Contact Centre software to ensure high uptime and data integrity.

Policy Governance: Lead the creation and regular updating of internal sales policy documents and standard operating procedures (SOPs).

Revenue Reporting: Manage all reporting dashboards for the Revenue Team, providing actionable insights into student pipelines and performance.

Process Optimisation: Provide feedback and implement technical improvements to the payment journey and internal sales processes.

Stakeholder Support: Work closely with Finance and Collections to ensure data accuracy and reliable system integrations across the department.

Technical Troubleshooting: Manage queries related to system issues and ensure timely resolution of internal operational bottlenecks.

• 2+ years of experience in a sales operations, account management, or business development support role.
• 1+ years of experience in CRM management and maintenance.
• Outstanding organisation and planning skills.
• High attention to detail and a strong follow-through on technical commitments.
• Excellent verbal and written communication skills.
• A demonstrated track record of meeting KPIs related to operational efficiency.
• A minimum of a matric qualification.

• A marketing, commerce, or information systems related Bachelor degree.
• 1+ year experience in an online education or technical scale-up environment.
• 1+ year experience in a project management or coordination role.
• Basic to intermediate technical skills or an understanding of coding languages.

Due to the seniority of this role, work outside of standard hours and times may be required.

Equity:
As a senior leadership role within the company, you may be eligible for direct ownership in the business through our stock option scheme. The company has been approached for…