Senior ServiceNow Consultant; CPT

Senior Service Now Consultant (CPT)
Engineering/Technical ~ IT - Software Development ~ IT - Infrastructure
Cape Town - Western Cape - South Africa

GUIDE technical engagements, ensuring the highest standards of solution design and delivery, while driving positive outcomes for clients utilising your expertise to fill the role of a Senior Service Now Consultant wanted by a provider of innovative Asset, Fund and Investor Services. You will take a lead alongside Head of Practice in London - on the implementation and optimisation of Service Now platform, including modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.

The successful incumbent must have 5 years of work experience in Service Now consulting with hands‑on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM. You also require in-depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and Service Now integration strategies & familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred.

e.g. eFront, Intralinks, Simcorp Dimension.

• Architect and lead Service Now implementations.
• Stakeholder Collaboration.
• Service Now best practice and standards.
• Technical Documentation.
• Quality Assurance / Pre-delivery or other audits.
• Customization and Development Leadership.
• Project Oversight.
• Technical Mentorship and Team Leadership.
• Complex Problem Resolution.
• Continuous Improvement.
• Company Service Now instance.
• Client & Company PTY planning.

• Service Now Expertise:
  At least 5 years of experience in Service Now consulting with hands‑on expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
• Proven Leadership in Implementations:
  Demonstrated success in leading enterprise-level Service Now implementations, balancing technical precision with business strategy.
• Advanced Technical Proficiency:
  In‑depth knowledge of JavaScript, Flow Designer, REST/SOAP APIs, and Service Now integration strategies.
• Architectural Design Excellence:
  Extensive experience in designing scalable Service Now architectures and complex system integrations.
• Industry Knowledge:
  Familiarity with at least one Investment Management application (e.g., Fund Accounting, CRM, Document Management, or EDM) is preferred. e.g. eFront, Intralinks, Simcorp Dimension.

• Service Now
  
  Certifications:
  
  Holding certifications such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA).

• Complex Problem‑Solving
  
  Skills:
  
  Skilled in resolving technical challenges while minimizing impact to end users.
• Strategic Communication:
  Strong client‑facing skills, adept at communicating technical concepts to both technical teams and executive stakeholders.
• Team and Leadership
  
  Skills:
  
  Proven ability to mentor and guide technical teams, fostering collaboration and knowledge sharing.