Zoho Administrator & Technical Consultant; BAE

Zoho Administrator & Technical Consultant (BAE)

Cape Town, South Africa | Posted on 13/02/2026

Boomerang is seeking a skilled Zoho Administrator & Technical Consultant to own the day-to-day administration, optimization, and enhancement of Boomerang’s Zoho ecosystem.

This role is responsible for ensuring that Zoho platforms support Boomerang’s operational efficiency, talent lifecycle, customer engagement, and digital transformation objectives
, while also leading Zoho-related projects and AI enablement initiatives
.

• Administer and support Boomerang’s Zoho applications, including Zoho Recruit and Zoho Cliq
• Manage users, roles, permissions, workflows, automations, and integrations.
• Ensure system availability, data integrity, and performance across all Zoho platforms.
• Provide day-to-day support and troubleshooting for internal users.

• Analyse existing Zoho configurations and identify opportunities for process improvement and automation
  .
• Design and implement enhancements to HR processes in Zoho People, recruitment workflows in Zoho Recruit, and sales, customer, and operational processes in Zoho CRM.
• Maintain and evolve workflows, blueprints, custom fields, and reports.
• Ensure solutions align with business objectives and best practices.
• Lead and support Zoho-related projects
  , including:
  • Implementation of new Zoho products as required.
  • Gather, document, and validate business and system requirements
    .
  • Produce system design documentation
    , configuration specifications, and test plans.
  • Coordinate testing, deployment, and user adoption activities.

• Implement and enhance Zoho AI capabilities
  , including:
  • Internal bots (e.g. HR, IT, operational support bots)
  • External bots integrated into the Boomerang website
• Configure AI-driven features such as:
  • Automation triggers
  • Conversational interfaces
• Identify opportunities to reduce manual effort through AI and automation.

• Work closely with HR, Recruitment, Operations, Sales, and IT stakeholders.
• Translate business needs into effective Zoho solutions.
• Support user training, documentation, and change management.
• Act as a trusted Zoho subject-matter expert within Boomerang.

• Formal qualification in Information Technology, Computer Science, or a related field.
• Proven experience administering and configuring Zoho applications
  .
• Hands‑on experience with Zoho People, Zoho Recruit, Zoho CRM, and Zoho Desk
  .
• Requirements gathering and documentation.
• System and solution design.
• Zoho configuration and customization.
• Experience delivering Zoho enhancements or implementation projects.

• Zoho certifications and/or formal Zoho training.
• Experience with Zoho AI, bots, or automation tools
  .
• Exposure to HR systems, recruitment platforms, CRM, or service desk environments.
• Experience working in a BPO or services organisation
  .
• Knowledge of integrations and APIs within the Zoho ecosystem.

• Strong analytical and problem‑solving skills.
• Excellent documentation and communication ability.
• Structured, detail‑oriented, and process‑driven.
• Comfortable working independently and managing multiple priorities.
• Curious and proactive about automation, AI, and digital improvement.

• Own and shape Boomerang’s core business systems.
• Work on real‑world AI and automation use cases.
• Collaborate with a high‑performing technical leadership team.
• Opportunity to grow into a senior Zoho consultant or solution architect role
  .