Workplace Technology Support Specialist

Description

The Workplace Technology Support Specialist is responsible for managing and optimizing Coin Flip’s cloud-based workplace technologies, SaaS platforms.

Full-time

• IT Support & Incident Management
• Provide Tier ½ technical support for end-user devices, collaboration tools, and SaaS applications.
• Troubleshoot hardware, software, network, and access issues across Windows, macOS, and mobile platforms.
• Maintain IT support ticketing in Jira Service Management, ensuring timely resolution and SLA adherence.
• Assist in onboarding and offboarding of employees, including account setup, device provisioning, and access management.
• Escalate complex issues to the Workplace Technology Support Lead or other teams as needed.

• Deploy, configure, and support laptops, desktops, mobile devices, and peripherals.
• Manage and enforce security policies via MDM solutions.
• Perform routine maintenance, updates, and patches on IT-supported devices.
• Assist with IT asset management, tracking devices throughout their lifecycle.

• Support Microsoft 365, Teams, SharePoint, and other collaboration tools.
• Assist with user account provisioning, permissions management, and access troubleshooting.
• Provides guidance to employees on IT best practices, security awareness, and self-service solutions.

• Identify common support trends and work with the team to implement self-service solutions and automation.
• Document troubleshooting guides, FAQs, and IT support procedures.
• Assist in testing and rolling out new workplace technology solutions.

• 1-3 years of IT support, help desk, or workplace technology support.
• Strong troubleshooting skills in Windows, macOS, and mobile device environments.
• Experience with Microsoft 365, Teams, and SaaS application administration.
• Familiarity with ITSM ticketing tools.
• Understanding of basic networking concepts, identity & access management, and security best practices.
• Strong customer service, communication, and documentation.

• Experience with MDM solutions.
• Basic scripting or automation experience in Power Shell, Bash, or Python.
• IT certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation.

253, ZAR annually