SAP Business Analyst; Principal

Cape Town, South Africa | Posted on 20/02/2026

• Review existing business processes and requirements and map these to SAP case, mobile, and e-service solutions
• Schedule and conduct workshops with business and functional teams to plan, prioritise, design, and deliver documented business processes using Visio for SAP case, mobile, and e-service applications
• Ask relevant questions to clarify stakeholder needs and translate vague ideas into clear, structured requirements
• Develop functional and non-functional requirements, use cases, and process flows (BPMN)
• Ensure documentation is clear and understandable to both technical and non-technical audiences
• Ensure completeness of all business scenarios and related documentation
• Present and communicate TO-BE business processes to business and project stakeholders and obtain sign-off
• Document the project blueprint
• Attend and actively contribute to project team meetings and business analysis discussions to support overall project success

Qualifications Required

• Proof of the related qualification must be provided when submitting the CV

• Minimum of 8+ years’ experience as an SAP Business Analyst

• Strong interpersonal skills
• Solid understanding of SAP system integration, specifically between:
• SAP Case & Records Management
• SAP UI5 Portal
• Working knowledge of:
• Systems, APIs, integrations, and data flows
• The language of developers and architects
• Understanding of project methodologies
  , with the ability to adhere to project timelines and quality gates

• Experience in Local Government, particularly City of Cape Town Case and Records Management, would be advantageous