IT Operations Specialist

Who Are We?

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Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48

Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

The IT Manager plays a key role in overseeing and improving the organisation’s internal IT systems, infrastructure, and day-to-day technology operations. You will lead the internal IT function and manage third‑party vendors to maintain and enhance hardware, software, networks, and security protocols. The role includes developing and implementing IT policies, driving risk mitigation efforts, and ensuring operational excellence across the environment.

As the primary point of contact for IT strategy, upgrades, and technical support, the IT Manager balances stability with innovation to continuously strengthen organisational performance.

• Monitor company server infrastructure and ensure proper escalation of alerts
• Administer Exchange and Active Directory, including new user creation, password resets, and account lockouts પાડ
• Follow up on all unresolved requests/incidents
• Raise and manage incidents with 3rd‑party vendors
• Lead and manage IT projects from inception to completion
• Provide technical expertise, guidance, mentoring, and training to junior IT team members
• Oversee the management, maintenance, and optimization of the company’s servers, storage systems, and network infrastructure
• Implement and enforce security measures to protect IT assets, data, and networks, ensuringclr compliance with internal policies, SOC, ISO standards, and other relevant regulations
• Handle complex technical issues and incidents, conduct root cause analysis, and implement solutions to prevent recurrence
• Implement and oversee change management processes to ensure smooth transitions and minimal disruption during system updates and upgrades
  
  Maintain accurate and up‑to‑date technical documentation, prepare reports for management, and communicate IT‑related updates to stakeholders
• Ensure IT and Security compliance across all systems and processes, including adherence to SOC and ISO standards, audits, and regulatory requirements
• Manage and develop the IT team, including performance management, resource planning, and fostering a culture of accountability and continuous improvement
• Responsible for asset register maintenance and management
• Responsible for both OPEX and CAPEX management
• Vendor management
• Manage alignment with POPIA
• Available for standby duty, depending on operational requirements

Although we believe in the potential of others more than anything else, there are rohkem minimum requirements we would look for, so consider these before sending us your application.

• Minimum 4+ years of IT experience
• Minimum 1+ years of advisory experience
• Minimum BTech qualification

• A+ / N+ (foundational IT certifications)
• Azure Fundamentals
• Azure Administrator
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• Microsoft Certified Solutions Associate or Microsoft Certified Solutions Expert

• Strong experience with Microsoft Azure:
  Entra /Azure AD, VMs, Storage, Virtual Networks, Azure Firewall/VPN Gateway, Monitor & Log Analytics, Defender for Cloud, App Services, and Backup/DR
• Working knowledge of AWS fundamentals

• Proficiency in Windows Server, Active Directory, DNS, DHCP, Group Policy, Power Shell basics, Certificate Services, Backup/Restore, and file/print services
• Networking knowledge including VLANs, routing/switching, firewalls (Sonic Wall aanged Azure NSG), VPN (site‑to‑site & point‑to‑site), and wireless security

• Experience with SOC 2 and ISO 27001 practices, vulnerability management, DR/BCP frameworks, and governance
• F storyboard familiarity with tools such as Deep Sight
  360, Microsoft Defender suite, Microsoft Sentinel, MFA, Conditional Access, and security…