Account Manager – Customer Operations & Payments

We’re looking for a confident, detail-driven Account Manager who knows how to turn day-to-day client interactions into long-term, trusted partnerships.

You’ll be joining a fast-growing fintech operating in a high-volume, time-sensitive payments environment, where accuracy, responsiveness, and ownership matter just as much as relationships.

Job Description:

This role is ideal for someone who thrives on client ownership, understands how payments and operational processes work end to end, and takes pride in delivering a consistently excellent client experience.

You’ll be responsible for managing your own portfolio of client accounts, ensuring smooth payment execution, resolving issues before they escalate, and helping clients get maximum value from the platform. You’ll work closely with internal teams across operations, finance, and sales, and play a key role in reducing friction for both clients and leadership.

You’ll be part of a team that’s hands-on, accountable, and passionate about doing things properly, every time.

Your daily adventures include:

• Owning a portfolio of client accounts as the primary operational point of contact.
• Building strong, long-term client relationships through reliability, clarity, and responsiveness.
• Managing day-to-day payment operations, including receipt tracking, reconciliations, and follow-ups.
• Proactively communicating with clients to ensure timely payments and smooth settlement.
• Supporting client onboarding and delivering in-person or virtual training sessions when required.
• Guiding clients through complex or time-sensitive payment scenarios with confidence.
• Working closely with internal teams to resolve operational or payment-related issues efficiently.
• Keeping all client activity, notes, and follow-ups accurately recorded in the CRM.
• Ensuring processes are followed while identifying opportunities to improve how things are done.
• Helping free up sales and leadership time by owning operational client queries end to end.

What it takes to succeed:

• 3–5 years’ experience in a client-facing, operational, or service-focused role.
• Strong communication and relationship-building skills, you’re comfortable dealing directly with clients.
• Confidence working with numbers, percentages, and basic financial concepts.
• A recognised three-year qualification (finance, economics, or statistics is advantageous).
• High attention to detail with strong organisational and follow-up skills.
• The ability to manage multiple accounts and priorities independently.
• Experience using a CRM and working in a process-driven environment.
• Advanced Excel skills (advantageous).
• Experience in fintech, payments, or another transactional, tech-enabled environment is a strong plus.