Technical Support Specialist II – Italian Bilingual; ZA

Role Details

Type of Support: Omnichannel (Email, Chat, and Phone Support)

Contract Duration: Permanent

Work Schedule: 8:00 AM to 5:00 PM, CET | Two (2) consecutive days off

Work Type and

Location:

Remote, South Africa

Crescendo represents peak CX performance in the AI era. We combine world‑class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

We are looking for a motivated Italian Bilingual Technical Support Specialist II to support one of our partners in the Medical Field. This role requires professionals who can confidently deliver high-quality technical and customer support in both Italian and English, ensuring clarity, accuracy, and empathy across all customer interactions.

You will support end users via phone, email, and chat, addressing technical inquiries related to medical equipment, services, and systems. This role is ideal for candidates who thrive in dynamic environments, take ownership of partner brands and products, and are passionate about delivering personalized, patient‑focused support.

• Provide bilingual (Italian & English) technical and customer support via phone, email, and chat
• Accurately document all investigations, actions taken, and resolutions in compliance with quality and regulatory standards
• Support customers with equipment repair, service maintenance, calibrations, and help desk requests
• Complete investigations within required timelines and conduct peer reviews for cases ready for closure
• Continuously review and incorporate new information related to ongoing investigations
• Deliver excellent, friendly, and professional service, ensuring clarity when communicating technical concepts in Italian
• Troubleshoot issues using strong analytical skills, reading comprehension, and problem‑solving abilities
• Identify recurring issues and contribute to insight and trend reports to support partner process improvements
• Work effectively both independently and collaboratively within a remote team environment

• Fluent in Italian and English, with strong written and spoken communication skills;
  English proficiency at EFSET C2 level
• Ability to clearly and professionally explain technical concepts in Italian, tailored to the customer’s level of understanding
• Excellent problem‑solving, critical thinking, and communication skills
• Strong attention to detail, organization, and accountability
• Effective time management with punctuality and strict adherence to schedules
• Demonstrated empathy, active listening, initiative, and adaptability
• Ability to work efficiently in a fast‑paced, high‑volume support environment
• Comfortable using web‑based tools, computers, and smartphones
• Passion for healthcare and delivering exceptional customer experiences
• Eager to learn, curious, and open to continuous improvement
• Strong sense of ownership and a consistent drive to exceed expectations

• Be part of a people‑first, values‑driven organization
• Work with innovative global partners and diverse teams
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture‑based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross‑functional development

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely,…