QA & Engineering Analyst

Overview

QA & Engineering Analyst

Location:

South Africa - UK - Remote

Reports to:

CTO
Level: Senior/Mid-level

The role

We're hiring a QA & Engineering Analyst to strengthen our delivery operations and ensure the quality of our technology solutions. You'll be the guardian of our product quality, supporting our engineering team while they focus on building innovative solutions for our clients and internal teams. This role is essential to maintaining our reputation for excellence and enabling our team to move fast without breaking things.

This isn't just about finding bugs. It's about being a quality advocate, a process improver, and a bridge between technical complexity and business needs. You'll work across our technology stack, from our proprietary Leap platform to client-facing solutions, ensuring everything we ship meets our high standards.

You'll be a key enabler of our engineering team's productivity, handling the operational tasks that free up senior developers to focus on complex problem-solving and innovation. Your work directly impacts our ability to deliver quality solutions at pace.

• Quality Assurance & Testing:
  Perform comprehensive manual QA across black box, regression, and cross-browser testing scenarios.
• Quality Assurance & Testing:
  Conduct thorough UX and functional testing, providing detailed feedback that developers can act on immediately.
• Quality Assurance & Testing:
  Test new features and updates before client deployment, ensuring reliability and performance.
• Quality Assurance & Testing:
  Develop and maintain testing protocols that scale with our growing product suite.
• Quality Assurance & Testing:
  Create detailed test cases and documentation for recurring testing scenarios.
• Support & Issue Resolution:
  Investigate and triage technical issues, providing developers with clear, actionable bug reports rather than vague problem descriptions.
• Support & Issue Resolution:
  Act as first line of support for internal technical issues, resolving where possible and escalating effectively when needed.
• Support & Issue Resolution:
  Maintain our issue tracking system, ensuring all problems are properly documented and followed through to resolution.
• Support & Issue Resolution:
  Support urgent client issues by quickly identifying root causes and coordinating with the development team.
• Operations & Process Improvement:
  Assist with IT operations and internal rollouts, including MDM (Mobile Device Management) and new tooling implementations.
• Operations & Process Improvement:
  Drive adoption of ISO 27001 compliance processes, ensuring all team members understand and follow security protocols.
• Operations & Process Improvement:
  Create and maintain comprehensive internal support documentation that enables self-service problem resolution.
• Operations & Process Improvement:
  Maintain testing environments and demo systems, ensuring they're always ready for client presentations and internal testing.
• Technical Enablement:
  Prepare detailed issue tickets that can be efficiently handled by AI agents and automated systems (as we expand our AI-powered development workflows).
• Technical Enablement:
  Support the technology team's adoption of new tools and processes, providing training and documentation.
• Technical Enablement:
  Gather and document technical requirements from non-technical stakeholders, translating business needs into clear technical specifications.
• About You:
  
  You have experience in QA roles and understand the importance of systematic testing approaches.
• About You:
  
  You ideally have a ISTQB testing certification.
• About You:
  
  You have strong technical aptitude but can communicate complex issues in simple, clear terms.
• About You:
  
  You're detail-oriented and methodical, but also pragmatic about where to focus your efforts for maximum impact.
• About You:
  
  You understand web technologies, browsers, and common technical issues that affect user experience.
• About You:
  
  You're proactive in identifying process improvements and comfortable suggesting better ways of working.
• About You:
  
  You can work independently and prioritize effectively in a fast-paced environment.
• About You:
  
  You ideally have a background/experience in technical support.
• About You:
  
  You have experience working with Google Workspace and Macs.
• About You:
  
  You have experience with issue tracking systems and are comfortable with basic technical documentation.
• About You:
  
  You're comfortable with ambiguity and can adapt to changing priorities as business needs evolve.
• About You:
  
  You take ownership of problems and see them through to resolution, even when the solution involves multiple team members.