Information Security Sales and Client Support Manager

Morae Global is seeking a Information Security Sales and Client Support Manager. This is an exciting opportunity for a professional with a background in IT or Security Audit, Operational Risk, or Compliance to play a key role in ensuring Morae meets stringent regulatory and client risk management requirements within an innovative, high-growth technology organization.

Location: Cape Town, South Africa

Job Type: Full-Time | Hybrid

Level: Manager

Title: Information Security Sales and Client Support Manager

Reporting To: Director of Information Security and IT Governance

Morae is a trusted provider of technology-enabled solutions transforming the delivery of legal services. We partner with the world’s largest law firms and corporate legal departments to solve complex challenges through innovative, data- and AI-driven solutions. By combining deep industry expertise with advanced technology, we help our clients thrive in a rapidly evolving marketplace.

Morae is committed to Employment Equity and transformation. Candidates from designated groups are encouraged to apply in line with our EE objectives.

The Information Security Sales and Client Support Manager serves as a central point of coordination for governance, risk, and compliance (GRC) client requirements, driving operational excellence across Morae. Reporting to the Director of Information Security and IT Governance, this role works cross-functionally with Information Security, Sales, Marketing, IT, Product Development, HR, Legal, Operations, and Business teams to maintain and continuously enhance client compliance controls and processes.

This is an exciting opportunity for a professional with a background in IT or Security Audit, Operational Risk, or Compliance to play a key role in ensuring Morae meets stringent regulatory and client risk management requirements within an innovative, high-growth technology organization.

• Bachelor’s degree in Information Security, Information Technology, Computer Science, Risk Management, Audit, Business, or a related discipline.
• Minimum of 8 years’ experience in Information Security, IT Audit, Operational Risk, Governance, Risk & Compliance (GRC), or a related field.

• Lead company responses to client compliance requests and questionnaires related to Information Security, Quality, Business Continuity, AI Security, Environmental, and Data Protection compliance.
• Partner with Sales and Marketing teams to develop and maintain client-facing compliance and assurance documentation (Quality, BCP, ESG, etc.).
• Lead the development and delivery of Information Security, GRC, Quality, ESG, BCP, AI, and Data Protection training programs for employees.
• Maintain and continuously improve Quality, ESG, Risk Management, Business Continuity, AI, and Data Protection policies, procedures, and controls.
• Own and enhance the corporate compliance and trust portal in collaboration with Development, Operations, IT, Information Security, HR, and Legal teams.
• Support the development and implementation of the Enterprise Operational Risk Governance program covering Information Security, Quality Management, Business Continuity, AI, and Data Privacy.
• Contribute to the enterprise risk framework and risk register development and maintenance.
• Support the design and implementation of the Third-Party Risk Management program, including information security controls.
• Review contractual IT, Information Security, and Data Protection commitments to ensure compliance.
• Support implementation and ongoing management of ISO 27001 and SOC 2 Type II controls.
• Support Identity and Access Management (IAM) processes.
• Support Data and Information Protection initiatives, including defining compliance requirements.
• Support AI security and compliance policies and processes.
• Support Environmental compliance policies and initiatives.

• Proven experience delivering Operational Risk and Control Management frameworks across Info Sec GRC, QMS, ESG, BCP, AI, and Data Protection domains.
• Strong knowledge of Information Security frameworks (ISO 27001, SOC 2, NIST).
• Familiarity with Quality Management standards and tools (ISO 9001:2015).
• Familiarity with ESG standards and best practices (e.g., ISO 14001).
• Knowledge of AI risk management standards and regulations (ISO 42001, EU AI Act).
• Strong understanding of data protection and privacy regulations (GDPR, POPIA, etc.).
• Experience with security and data protection tooling (e.g., Microsoft Defender, Purview) is advantageous.
• Ability to build credibility and influence with clients, senior leadership, and cross-functional stakeholders.
• Excellent reporting, documentation, and presentation skills.
• Strong communication skills and experience working across multiple geographies.
• Resilient, detail-oriented, and comfortable operating in a fast-paced environment.
• 8+ years of relevant experience in Audit, Operational Risk, or Compliance Management.
• Proficiency with Microsoft 365,…