IT Technician; Program

Job category: Helpdesk and Technical Support

Location: Cape Town

Contract: Fixed Term Contract

Remuneration: Stipend and Transport Allowance

EE position: Yes

Medipost Pharmacy is looking for a professional, disciplined and self-driven individual to join their dynamic IT Team in a capacity of an IT Technician (YES Program). The successful individual will be placed in WC CDU.

• The responsibility of install and maintain systems and system compliance with staff in Medipost
• Maintenance of hardware and software
• Overtime may be required
• Required to work 2 Saturdays a month
• Network Cabling – on new projects, moves and maintaining
• IT support Hardware, Software, Desktops & Telephones
• Computer, Telephone and other devices moves
• Formatting and setting up, loading software and operational programs of PC’s & Laptops
• Technical assistance via VNC/Telephone
• Scanning in faulty or damage devices to be written off and be destroyed
• Assisting in setting up Mitel phones for new users
• Working through tickets that is logged
• Close tickets with full details
• Logging of tickets to COPFIN for faulty Kyocera printers
• Completing task in expected time frames and accuracy
• Working overtime when needed
• Mapping operational drives
• Loading of config files
• Loading and updating antivirus on systems
• Assist in asset tracking
• Reporting any network errors and problems to Network specialist
• Report any errors or problems that influence in completion of duties
• Assisting in annual / monthly stock take
• Assist in Technical Helpdesk when required

• Grade 12
• CompTIA A or other related IT professional certification

• Degree/diploma in IT

• Minimum knowledge of IT
• Expert knowledge in how operating systems and software works.
• Medipost App
• Microsoft office and Windows
• Excel and Word
• Troubleshooting in windows

• Excellent problem-solving skills.
• The capacity to work well within a team.
• Logical thinking.
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
• The ability to prioritise your workload.
• The capacity to clearly explain a technical problem to a customer/colleague.
• Outstanding listening and questioning skills.
• Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation

• Ability to prioritise large work load
• Ability to maintain policy guideline with in pressured situations
• Ability to act independently
• Ability to accept and take charge of projects allocated on short notice
• Willingness to work overtime during high pressure periods

“Medipost Holdings is committed to the promotion of employment equity within the workplace which is a driving factor in all recruitment decisions” Medipost further encourages and welcomes applications from persons with disabilities in creating a diverse and equitable workplace

“We are committed to building a team that represents a variety of backgrounds, prospectiv es and skills, the more inclusive we are the better our work will be. Should you however not hear from us within a period of 2 weeks, you can consider your application unsuccessful”

“Medi Post Holdings does not charge any fees at any stage of the recruitment process. Applicants are advised to be vigilant against fraudulent recruitment activities. Under no circumstances should any payment be made to secure a job offer with Medipost”