IT Administrator

Our client is a leading South African microlending company dedicated to providing accessible and responsible credit solutions to clients. Leveraging advanced technology and data-driven decision-making, we deliver fast, fair, and flexible loan products tailored to client needs. Our innovative approach combines cutting‑edge digital platforms with a customer‑centric ethos to empower financial inclusion and improve credit health. We pride ourselves on transparency, regulatory compliance, and continuous improvement to ensure a seamless lending experience.

Join us and be part of a dynamic team transforming the microlending landscape through technology and service excellence.

We are seeking a proactive and technically skilled IT Administrator who will take ownership of all local IT infrastructure, networking, and system support. The successful candidate will be responsible for maintaining a secure and reliable IT environment, providing second‑line user support, and ensuring business continuity through effective systems administration and vendor coordination. This is not a first‑line helpdesk role — the candidate must be confident managing and improving key IT systems independently.

• Deploy, configure, and maintain office network equipment (switches, routers, firewalls, cabling, Wi‑Fi, and printers).
• Ensure high availability and stability of LAN and internet connectivity for all staff.
• Proactively monitor network performance, troubleshoot issues, and implement improvements.
• Maintain VoIP and telephony systems in coordination with service providers.
• Support server infrastructure (file servers, domain controllers, backup servers).
• Manage Active Directory (users, groups, GPOs, and permissions).
• Ensure IT asset management, including procurement, inventory, and lifecycle tracking.

• Provide second‑line support for hardware, software, and connectivity issues.
• Manage system backups, antivirus, endpoint protection, and patch management.
• Implement and enforce IT security protocols (access controls, password policies, compliance with POPIA/FICA).
• Ensure disaster recovery readiness and participate in business continuity planning.
• Liaise with external vendors for advanced support, licensing, and procurement.
• Evaluate and implement new IT solutions to improve efficiency and security.

• Provide escalated support to internal staff and resolve complex IT issues.
• Assist with integration of IT systems with CRM and business tools.
• Develop internal documentation for IT procedures and provide basic training to staff.
• Support reporting and data analysis tools (Excel, Power BI, SQL exposure advantageous).

• Degree/Diploma in IT or related field.
• 2–4 years of IT support experience, with a focus on LAN/network administration.
• Strong troubleshooting skills across hardware, software, and networking.
• Hands‑on experience with Active Directory, Windows Server, and Office 365.
• Familiarity with IT security best practices and data protection.
• Ability to work independently and take ownership of IT environments.

• IT certifications (CompTIA Network+, CCNA, Microsoft Certified).
• Previous experience in a call centre or financial services environment.
• Experience with VoIP and telephony systems.
• Exposure to SQL, Power BI, or system reporting tools.

A fast‑paced and collaborative working environment. Opportunity to drive IT improvements and innovation. Competitive salary and professional development opportunities. A key role in shaping IT operations and ensuring secure, reliable infrastructure.