Payroll Manager
Job in
Cape Town, 7100, South Africa
Listing for:
ManpowerGroup
Full Time
position
Listed on 2026-01-15
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Position: Job Title:Payroll Manager
Detail:
Key Responsibilities
Technical Support & Service DeliveryRespond to all technical support queries received via inbound calls, ZOHO live chat, and email within defined turnaround times and quality standards.Deliver clear, professional, and solution-focused communication to clients at all times.Provide specialised GSM technical support to internal support teams and external customers, including troubleshooting complex technical issues.Product & Technical ExpertiseMaintain in-depth knowledge of CENTURION products, installation specifications, and GSM technologies.Stay up to date with network and telecommunication factors affecting GSM product performance.Support internal teams with accurate product and technical guidance.Knowledge & Resource ManagementEnsure technical support teams have access to up-to-date technical resources and documentation.Continuously update and improve the technical knowledge base to enhance support efficiency and service quality.Testing, Quality & Continuous ImprovementCollaborate with Quality Evaluation and R&D teams to test new software and firmware releases on G-Ultra devices and the G-Web platform.Identify, document, and escalate bugs or technical issues for resolution.Contribute to improving technical processes, product reliability, and customer experience.Third-Party & Network LiaisonLiaise with network providers (e.g. MTN) regarding network-related issues affecting SIM cards supplied with G-Ultra devices.Create and maintain a database of network standards and provider suitability across regions for use by sales and export teams.Coaching & TrainingCoach and mentor internal technical support staff to enhance GSM and product-related technical skills.Ensure the support desk remains informed of network-related impacts on GSM devices.Customer ExperienceUphold consistent customer service standards across all interactions.Actively contribute to positive customer experiences and long-term client satisfaction.Ad-Hoc & Operational SupportParticipate in ad-hoc activities including training, exhibitions, site support, technical data updates, product testing, and unique site requirements.QualificationsMatricExperienceMinimum of 2 years’ experience in a technical support roleExperience in a technical environment is highly advantageousBackground in electronics, electrical systems, gate automation, or related technical fields will be beneficial
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