Support Technician

Legal Specialist Recruiter at Accredited Resource Consulting Services

Job Title: Software & End-User Support

Department: IT

Employment Type: Permanent

Location: Cape Town

Work Arrangement: On-site

An opportunity exists for a Software & End-User Support professional to provide effective IT software support to end users. The role focuses on troubleshooting, user assistance, documentation, and training across standard business applications and systems.

• Provide first-line software support to end users via email, helpdesk system, and telephone
• Respond to and resolve software‑related queries efficiently and professionally
• Create, maintain, and publish user support documentation
• Deliver general software training and conduct skills assessments for end users
• Support Microsoft Office applications and other business-related software
• Assist with boardroom, meeting room, and online meeting technology setup and connectivity
• Ensure all support activities comply with internal policies, standards, and regulatory requirements
• Provide occasional support to users at other business locations when required

• 1–2 years’ experience in an end‑user or software support role
• Solid working knowledge of Windows 11
• Microsoft Office proficiency (Word and Excel – intermediate level)
• Previous experience providing software‑based support to end users
• Good diagnostic and problem‑solving skills
• Exposure to document management systems advantageous
• Previous training or user‑support experience beneficial

Entry level

Full‑time

Information Technology

Legal Services, IT System Training and Support, and IT Services and IT Consulting

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