Tier 1 Service Desk Engineer; Technical Support & Projects

Tier 1 Service Desk Engineer (Technical Support & Projects)

Location: Century City, Cape Town
Employment Type: Full-time

Our client is looking for a technically strong Tier 1 Engineer to provide first‑contact support, assist with projects, and help maintain stable IT environments. This role involves hands‑on troubleshooting, ticket management, basic implementations, and supporting engineers across multiple technologies.

• Provide first‑contact technical support and resolve issues where possible
• Log, prioritise, and update tickets according to SLAs
• Support basic workstation, network, server, cloud, and security tasks
• Assist engineers with implementations, upgrades, and project work
• Perform system checks, maintenance, and documentation updates
• Contribute to continuous service improvements and knowledge base content

• 3–4 years IT support experience (MSP experience preferred)
• Knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace
• Basic understanding of networking, firewalls, VPN, VLAN, VoIP
• Exposure to VMware/Hyper‑V, backups, SAN/NAS
• Familiarity with RMM/security tools (Forti Gate, ESET, Bitdefender, Duo, etc.)
• Strong communication and customer service skills
• IT certifications (A+, N+, MCSE, CCNA, VCP) advantageous

• Problem‑solving and analytical thinking
• Strong communication skills
• Customer‑focused approach
• Ability to work under pressure
• High energy, initiative, and eagerness to learn
• Team player with attention to detail

• Loyalty‑based medical aid & retirement benefits
• Over
• Social events & Friday lunches
• UK travel opportunities
• Profit share for top performers