HR Officer

Overview

Cape Town, ZA

Full-Time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a proactive and detail-oriented HR Officer to support the HR function across payroll, employee relations, compliance, and administration. The role will play a key part in ensuring smooth HR operations, maintaining compliance with South African labor legislation, and contributing to employee engagement and development initiatives.

Start Date ASAP

Shift Pattern: M-F 15:00 - 24:00; SAT

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions.

• Recruitment & Onboarding:
  Coordinate pre-employment checks, including reference verifications and required documentation. Support the induction process to ensure seamless onboarding of new employees. Onboarding of new employees.
• Payroll & Benefits Administration:
  Collect and verify employee timesheets, leave records, and payroll inputs. Assist in payroll processing and help resolve payroll queries. Support the administration of employee benefits (medical aid, provident funds, UIF submissions).
• Employee Relations & Compliance:
  Maintain accurate employee records and update HR databases. Manage disciplinary procedures, grievance handling, and performance management processes. Ensure compliance with South African labor laws, including BCEA, LRA, and EEA.
• Training & Development:
  Assist in identifying training needs and scheduling learning and development programs. Maintain accurate training records and track employee development progress.
• HR Administration & Reporting:
  Prepare HR reports on attendance, turnover, and compliance. Ensure proper filing and documentation of employee records. Support employee wellness initiatives and company engagement activities.

Experience and Qualifications

• Diploma or Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration, or related field.
• 3 years of HR experience, preferably in a generalist role.
• Knowledge of HR practices in the BPO industry (advantageous).
• Experience with payroll processing will be beneficial.

Skills & Competencies

• Strong organizational and administrative skills with attention to detail.
• Knowledge of South African labor legislation and HR compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Problem-solving mindset with the ability to work independently and as part of a team.
• Must be able to work fully onsite Monday - Friday US hours.

Other Requirements

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

• Annual Leave:
  Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits:
  
  After probation, employees qualify for Medical Insurance, including access…