Head of People & Culture

The Mission:
Build the Soul of a Scaling Giant

At Boomerang BPO
, we are a proudly South African, home-grown success story currently entering our most exciting chapter yet. We are scaling to over 1,000 people in the next 12 months.

To get there, we aren't looking for a traditional HR Director who hides behind a policy manual. We are looking for a visionary architect. Someone who understands that in a high-growth BPO, our culture isn't a "soft add-on", that it is our primary competitive advantage.

Why this isn't your "typical" HR role:

What Winning Looks Like (Your 24-Month Legacy)

We’ll know you’re the right person if, two years from now:

• Boomerang is celebrated as an Employer of Choice in South Africa.
• Our eNPS (Employee Net Promoter Score) is the envy of the BPO industry.
• Our "People Tech" is so seamless and automated that leadership spends their time coaching, not doing paperwork.
• We’ve hit our growth targets with a team that feels seen, heard, and valued.

Your World as Head of People & Culture

1. Cultural Architect & Brand Ambassador You’ll live and breathe our values: Target Driven, Professional, Respectful, Honest, and having FUN. You’ll ensure that even as we scale, we never lose the "magic" that makes Boomerang special.

2. Tech-Forward People Operations You’ll lead the charge in automating the lifecycle. Think AI-assisted recruitment, real-time data dashboards (Zoho ecosystem), and learning pathways that help a frontline agent see a clear road to leadership.

3. Scaling the Engine You own the hiring standards. You’ll build a recruitment machine that identifies talent and character at speed, ensuring every new "Boomerang BAE" is a perfect fit for our high-performance culture.

4. IR & Compliance with a Human Face You’ll navigate the complexities of South African labour law (CCMA, EE, B-BBEE) with a proactive, fair, and people-first mindset. You solve problems before they become disputes.

Is this You?

• The
  
  Experience:
  
  You’ve spent 10+ years in Human Capital, with at least 5 years at an EXCO level. You’ve ideally seen the "hyper-growth" phase of a 500+ person company.
• The Mindset: You are an "Executive Operator." You can design a 3-year strategy in the morning and dive into a complex IR matter in the afternoon.
• The Vibe: You are authentic, high-energy, and resilient. You believe that "People First" and "Performance Driven" go hand in glove.
• The Toolkit: You have a deep love for people analytics, a solid grasp of SETA/B-BBEE frameworks, and a knack for identifying top tier talent.

What’s in it for You?

• Full Ownership: You have the budget, the authority, and the CEO’s backing to transform our people agenda.
• Growth: This role is designed to evolve into a CHRO or COO (People) position.
• Impact: You get to create thousands of jobs and career pathways for South Africans.

Ideal Candidate Profile

Experience & Background

• 10+ years in Human Capital leadership
• 5+ years at senior/EXCO level
• Proven experience scaling team's 500+
• Solid IR, organisational development, and HR technology exposure
• Experienced in high-growth scaling (preferably in BPO/operations-heavy environments)

Proven leadership of:

• High-volume recruitment at scale
• Industrial relations and CCMA matters
• Employment Equity, Skills Development, SETA, and B-BBEE frameworks
• Strategic and commercially minded
• Deeply passionate about people and culture
• Strong in industrial relations and people systems
• Capable of building a modern, high-performing People function
• Authentic, resilient, high-energy, and values-driven