Recruiter, Talent Manager

Call Force is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.

We are seeking motivated and driven Recruiters who will be responsible for driving the recruitment process for our BPO business based in Cape Town. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.

Key Responsibilities:

Talent Acquisition:

• Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.
• Develop and execute effective recruitment strategies to attract qualified candidates.
• Source candidates through various channels, including job boards, social media, professional networks, and referrals.
• Ensure compliance with employment laws and regulations in the recruitment process.

Screening and Selection:

• Review resumes and applications to identify qualified candidates.
• Conduct initial phone screenings and interviews to assess candidates' qualifications, experience, and cultural fit.
• Coordinate and conduct in-person or virtual interviews with hiring managers.

Candidate Assessment:

• Administer skills tests, assessments, and background checks as needed.
• Evaluate candidates' technical skills, language proficiency, and suitability for specific roles.

Offer and Onboarding:

• Extend job offers to selected candidates and negotiate compensation and employment terms.
• Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.

Qualifications:

• Experience as a recruiter, with at least 1+ years of experience in BPO or related industries.
• Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etc
• Strong knowledge of recruitment best practices, including sourcing techniques and assessment methods.
• Proficiency in using applicant tracking systems (ATS)
• Excellent communication and interpersonal skills.
• Ability to manage multiple recruitment projects and prioritize tasks effectively.

As a Recruiter at Call Force you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.